Thomas Gorman
Honolulu,HI
Summary
Seasoned hospitality and travel professional with over 12 years of customer-facing experience. Expert in managing complex travel logistics, adapting to diverse environments, and cultivating cross-cultural connections. Proven ability to independently plan multi-country itineraries, overseeing budgets, transportation, accommodations, and visa requirements.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Server
Tiki’s Grill and Bar
Honolulu, HI
05.2021 - 07.2025
- Provided exceptional service in high-volume restaurant, ensuring positive experiences for diverse guests.
- Resolved guest concerns efficiently and effectively, ensuring customer satisfaction.
- Managed competing priorities in a fast-paced environment while maintaining attention to detail and professionalism.
- Collaborated with team members to streamline operations and enhance guest satisfaction during peak tourism seasons.
- Built connections with travelers to elevate their experience and comfort during their visit.
Server
Duke’s Waikiki
Honolulu, HI
02.2019 - 01.2021
- Delivered exceptional service in a high-volume restaurant serving guests from around the world.
- Resolved guest concerns efficiently and effectively, ensuring customer satisfaction.
- Managed competing priorities in fast-paced environment, ensuring smooth operations and high service quality.
- Resolved guest concerns promptly, enhancing overall customer satisfaction and loyalty.
- Collaborated with team members to streamline restaurant operations during peak tourism seasons, improving service delivery.
Education
Bachelor of Arts - Journalism
University of Cincinnati
Cincinnati, OH 08.2009 - 05.2013
Skills
- Customer Service & Guest Relations
- Crisis resolution
- Operational adaptability
- Travel logistics
- Itinerary design
- International itinerary planning
- Europe travel expertise
- Cross-cultural engagement
- Relationship development
- Independent decision-making
- Expense management
Certification
- PADI Open Water Diver Certification completed December 2022
Travel and Workaway Experience
- 40+ countries visited across Europe, Asia, and North and South America
- Lived and worked with local hosts in three distinct cultural environments.
- Coordinated travel arrangements, accommodations, and transportation independently.
- Developed strong cross-cultural communication skills through daily interaction with local communities and international travelers.
Timeline
Server
Tiki’s Grill and Bar
05.2021 - 07.2025
Server
Duke’s Waikiki
02.2019 - 01.2021
Bachelor of Arts - Journalism
University of Cincinnati
08.2009 - 05.2013