Thomas Gray
Ave Maria, FL,FL
Summary
Personable and dedicated customer service representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Product Support Specialist
Herc Rentals
Bonita Springs, Florida
10.2025 - Current
- Provided technical support for equipment rental inquiries and issues.
- Resolved product issues by coordinating with Branches and Suppliers.
- Performed root cause analysis on complex technical problems reported by Branches.
- Provided technical support to customers via phone, email and chat.
- Coordinated with Branches and Suppliers for product ordering and delivery services.
- Collaborated with internal teams to resolve escalated Branches queries quickly.
Specialty Sales Manager
Magnolia Design Center
Naples, Florida
11.2022 - 10.2025
Specialty Sales Manager
Magnolia Design Center
Salt Lake City, Utah
10.2020 - 11.2022
- Developed sales strategies to enhance customer engagement and drive product interest.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Conducted regular training sessions to improve team performance and service quality.
- Represented company at trade shows and other industry events to build brand awareness.
- Managed day-to-day operations of store including scheduling, payroll, ordering supplies.
- Resolved customer complaints in a timely manner by listening attentively to their concerns.
- Set weekly goals for each member of the team that aligned with overall business objectives.
System Designer
Magnolia Design Center
San Diego, California
02.2017 - 10.2020
- Mentored junior designers on best practices and design methodologies.
- Utilized project management tools to track progress and manage timelines.
- Created detailed documentation outlining processes, procedures, and best practices for using the system.
- Provided technical support and troubleshooting assistance when necessary.
- Designed system architectures to meet client specifications and requirements.
Sales Supervisor
Best Buy
Charleston, South Carolina
03.2014 - 02.2017
Sales Supervisor
Best Buy
Fort Myers, Florida
01.2010 - 03.2014
- Supervised daily sales operations and team performance at a leading electronics retailer.
- Trained and mentored staff on product knowledge and customer service techniques.
- Assisted in developing sales strategies to meet store goals and improve customer satisfaction.
- Collaborated with management to analyze sales trends and implement improvement initiatives.
- Ensured compliance with company policies and procedures during all sales activities.
Sales Associate
Best Buy
Fort Myers, Florida
07.2006 - 01.2010
- Provided exceptional customer service to enhance shopping experience.
- Maintained store displays and ensured merchandise was organized.
- Handled customer inquiries and resolved issues efficiently.
- Participated in inventory management and stock replenishment activities.
- Provided accurate information about products, prices and services.
Sales Associate
Sears
Naples, Florida
04.1999 - 06.2006
- Assisted customers with product selections and recommendations.
- Handled customer inquiries and resolved issues efficiently.
- Participated in inventory management and stock replenishment activities.
Education
High School Diploma -
Lee County School Corporation
Fort Myers, FL01-2011
Associate of Arts - Communications
Florida SouthWestern State College
Fort Myers, FLSkills
- Customer relationship management
- Team building
- Effective communication
- Problem solving
- Conflict resolution
- CRM software
- Escalation management
- Issue and resolution tracking
- Technical support
Affiliations
- Family Time
- Fantasy Sports
- Sports
Timeline
Product Support Specialist
Herc Rentals
10.2025 - Current
Specialty Sales Manager
Magnolia Design Center
11.2022 - 10.2025
Specialty Sales Manager
Magnolia Design Center
10.2020 - 11.2022
System Designer
Magnolia Design Center
02.2017 - 10.2020
Sales Supervisor
Best Buy
03.2014 - 02.2017
Sales Supervisor
Best Buy
01.2010 - 03.2014
Sales Associate
Best Buy
07.2006 - 01.2010
Sales Associate
Sears
04.1999 - 06.2006
High School Diploma -
Lee County School Corporation
Associate of Arts - Communications
Florida SouthWestern State College