Thomas Graziano
Weston ,FL
Summary
Personable and dependable Psychology sophomore at UCF seeking to use my athletic knowledge and experience to problem solve, communicate and contribute to team success.
Overview
6
6
years of professional experience
Work History
Valet Attendant
Celeste Hotel
Orlando, FL
08.2025 - Current
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Customer Service Representative/Valet
The Palms at Weston
Ft Lauderdale
03.2025 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Fresh Kitchen
Orlando, FL
01.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Baseball Umpire
Weston Athletic Little League
Weston, Florida
01.2020 - 06.2023
- Promoted fair play by consistently enforcing good sportsmanship and baseball regulations
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
Seasonal Sales Associate
Honey Baked Ham
Pembroke Pines, FL
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor Of Science - Psychology And Business
University of Central Florida
Orlando, FL05-2027
Skills
- Excellent Communication
- Exceptional customer service
- Team Leadership
- Problem-Solving
- Relationship Building
- Decision-Making
- Teamwork and Collaboration
- Certified in Microsoft Word, Excel, and Powerpoint
Extracurricular
EXTRACURRICULAR
2023-Present Delta Tau Upsilon Member-Held positions: Recruitment Chairman and Board Member Education Committee
2019-2022 Cypress Bay High School JV and Varsity Baseball team
2022-2023 Cypress Bay Varsity Football team
Awards
2020 DECA Top 30 in the District for Sports and Entertainment Management
2019 DECA Top 30 in the District for Sports and Entertainment Management
Timeline
Valet Attendant
Celeste Hotel
08.2025 - Current
Customer Service Representative/Valet
The Palms at Weston
03.2025 - 08.2025
Server
Fresh Kitchen
01.2024 - 05.2024
Seasonal Sales Associate
Honey Baked Ham
09.2022 - 01.2023
Baseball Umpire
Weston Athletic Little League
01.2020 - 06.2023
Bachelor Of Science - Psychology And Business
University of Central Florida