Thomas Guzman
San Juan
Summary
Dynamic IT professional with hands-on experience at PSJA ISD and DHR Health, excelling in network troubleshooting and technical support. Proven ability to enhance system performance and user satisfaction through effective communication and problem-solving skills. Adept at managing user accounts and implementing security protocols, ensuring reliable and efficient IT operations.
Overview
1
1
Certification
Work History
Volunteer
DHR Health
Edinburg
03.2025 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed KVM switch and switches.
Internship Student
Psja Isd
Pharr
01.2025 - Current
- Provided technical support to end users on various software applications.
- Managed user accounts and privileges according to company policy.
- Resolved customer service issues related to IT systems in a timely manner.
- Performed troubleshooting on various software applications and systems.
- Updated hardware, software, and security protections with latest standards.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Upgraded existing hardware components as per company needs.
- Installed applications on users' computers according to company standards.
- Provided remote support for users located offsite via telephone or online chat services.
- Used remote login tools to assist clients with technical and product questions.
Education
Associate of Applied Science - Cyber Security
South Texas College
McAllen, TX05-2025
Skills
- Network troubleshooting
- Technical support
- Security protocols
- User account management
- Customer service
- Problem solving
- Remote support
- Interpersonal skills
- Multitasking and organization
- System installation
- Effective communication
- Professionalism
- Disaster recovery
- Software updating
- Friendly and patient
- Reliability
- Equipment Repair
- Hardware upgrades
Accomplishments
- Will be graduating with honors in May 2025
- GPA: 3.8
Certification
- Information Technology Specialist in Cybersecurity
- Information Technology Specialist in Device Configuration and Management
- Information Technology Specialist in Network Security
- Information Technology Specialist in Networking
- Cybersecurity Specialist
Timeline
Volunteer
DHR Health
03.2025 - Current
Internship Student
Psja Isd
01.2025 - Current
Associate of Applied Science - Cyber Security
South Texas College
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