Tiffany Nicole Worthy
Albany,GA
Summary
Customer-focused remote customer care professional with technical support background seeking a work-from-home role leveraging CRM, troubleshooting, and patient/customer access experience.
Overview
2
2
Languages
6
6
Certifications
26
26
years of professional experience
Work History
Volunteer
Young Marines
2004.05 - 2004.06
- Supported community relief drives; various customer-facing service roles in quick-service restaurants and cafeterias demonstrating adaptability, teamwork, and customer focus.
- Additional Volunteer & Early Experience
Customer Care Representative (CCR) / Senior Team
Everest
2025.10 - 2030.06
- Implemented CRM system and optimized remote customer support workflows, improving data management and department efficiency by 40% to support scalable work-from-home operations.
- Achieved 90% first-call resolution and reduced response times by 20% using remote troubleshooting and customer engagement strategies aligned with CX metrics and quality standards.
- October 13, 2025 – June 30, 2030
Patient Access (training)
Phoebe Memorial Hospital
2024.04 - 2025.07
- Processed 50+ patient check-ins daily, verified insurance and benefits via online payer portals, and reduced wait times by 20% through efficient remote intake and scheduling procedures.
- Obtained prior authorizations, explained financial responsibilities, and resolved billing inquiries while maintaining HIPAA compliance and accurate electronic records.
- April 20, 2024 – July 1, 2025
Food Service Worker / Cafeteria Worker / Barista
Aladdin Food Management / Aramark / Alabbin Food Service Management
2016.08 - 2024.04
- Delivered consistent customer service, handled POS transactions, and resolved customer complaints promptly, demonstrating strong communication and customer satisfaction skills transferable to remote support roles.
- Maintained accurate records (HACCP logs), followed procedures, and managed inventory using FIFO principles, illustrating attention to detail and process adherence useful for remote operations.
- August 15, 2016 – April 30, 2024
Technician (Intern)
Dougherty County School System
2016.01 - 2016.05
- Tested and evaluated network systems, performed maintenance, and troubleshot LAN/WAN and internet connectivity issues, enhancing remote technical support skills and reinforcing understanding of network protocols.
- Operated and maintained educational technology equipment for optimal performance.
- Assisted in troubleshooting hardware and software issues to minimize downtime.
- Conducted routine inspections on school facilities, ensuring compliance with safety standards.
- January 2016 – May 2, 2016
Education
Associate of Science - Computer Support Specialist
Albany Technical College
Albany, GA2016-12
Skills
- Remote Customer Support
- CRM Implementation
- First Call Resolution
- Troubleshooting
- HIPAA Compliance
- Patient Access & Scheduling
- Insurance Verification
- Prior Authorization
- Customer Experience (CX) Metrics
- Microsoft Office
- POS Systems
- Inventory Control
- Network Troubleshooting
- TCP/IP
- Email Systems
Certification
Microsoft Network Administrator
Interests
Art, Theater, Hiking, Amine, Design, Beauty
Timeline
Customer Care Representative (CCR) / Senior Team
Everest
2025.10 - 2030.06
Patient Access (training)
Phoebe Memorial Hospital
2024.04 - 2025.07
Food Service Worker / Cafeteria Worker / Barista
Aladdin Food Management / Aramark / Alabbin Food Service Management
2016.08 - 2024.04
Technician (Intern)
Dougherty County School System
2016.01 - 2016.05
Volunteer
Young Marines
2004.05 - 2004.06
Associate of Science - Computer Support Specialist
Albany Technical College