Thomas Hacker
Colonial Heights,Virginia
Summary
Dynamic HVAC Technician with proven expertise at Hyper Clean Duct Cleaning LLC, excelling in technical troubleshooting and customer service. Successfully implemented preventive maintenance schedules, enhancing system reliability and client satisfaction. Strong leadership skills fostered teamwork and improved service delivery, ensuring a safe and efficient work environment. Additionally, developed management skills within a collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into a new field where these skills can be applied to drive efficiency and achieve success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HVAC Technician
Hyper Clean Duct Cleaning Llc
04.2023 - Current
- Diagnosed HVAC system issues using advanced troubleshooting techniques.
- Installed ductwork and components for optimal airflow and efficiency.
- Coordinated with team members to streamline service delivery processes.
- Trained junior technicians on safety protocols and equipment handling.
- Implemented preventive maintenance schedules to enhance system reliability.
- Evaluated customer feedback to improve service quality and client satisfaction.
- Performed HVAC cleaning and maintenance on all components.
Manager
Marcos's Pizza
11.2024 - 06.2025
- Oversaw daily operations to ensure efficient service and product quality.
- Managed staff schedules, optimizing labor allocation and reducing downtime.
- Implemented training programs, enhancing team performance and customer satisfaction.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Developed promotional strategies, increasing customer engagement and sales revenue.
- Collaborated with suppliers to negotiate contracts and improve cost efficiency.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Matoaca High School
Chesterfield, VA06-2021
Skills
- Technical troubleshooting
- Electrical wiring
- System troubleshooting
- Leak checks
- Package and split systems
- HVAC and refrigeration systems
- Focused on safety
- Valid [state] driver's license
- Ductwork fabrication
- leadership
- teamwork
- customer serves
- effective communication
- critical thinking
Accomplishments
- Supervised a team of five workers during the complete execution of a project at a high school, as well as other high-scale buildings, such as the Governor's Mansion in Richmond.
- Resolved product issue through consumer testing.
- Increased the company's Google review rating to 4.9 within one year.
- Transformed a Marco's Pizza location from last to first in revenue within three months.
Certification
osha 10
osha 30
Languages
English
Full Professional
Interests
- Woodworking
- Avid Reader
- Community Cleanup
- Auto Repair/Restoration
- Outdoor Recreation
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Team Sports
Timeline
Manager
Marcos's Pizza
11.2024 - 06.2025
HVAC Technician
Hyper Clean Duct Cleaning Llc
04.2023 - Current
High School Diploma -
Matoaca High School