Thomas Haggerty
Rolette,ND
Summary
Seasoned professional with a robust background in emergency and operational management at Pierce County Sheriff's Department. Excelled in crisis management, demonstrating exceptional situational awareness and decision-making skills. Proven leadership in improving operational efficiency and team performance. Skilled in NCIC Database and adept at fostering team collaboration. Achieved significant enhancements in emergency response coordination. Correctional Officer offers 18-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Corrections Officer
Pierce County Sheriff
2007.10 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Collaborated with fellow officers to maintain secure and orderly environment within correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Developed reputation for professionalism and integrity, serving as role model for fellow officers in performance of daily duties and adherence to ethical standards.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Mitigated risks and emergency response delays by monitoring weapon inventory controls.
- Administered drug tests to inmates.
911 Emergency Dispatcher
Pierce County Sheriff's Department
2012.04 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Served as mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into team.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Director of Operations
Pierce County Sheriff
2013.04 - 2014.01
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Education
GED -
Quentin Burdick Job Corps.
Minot, ND11.2001
Skills
- Patience and Tolerance
- Memory retention
- Prioritization
- Situational Awareness
- Information Gathering
- Problem-Solving
- Critical Thinking
- Works Well Under Pressure
- Active Listening
- Stress Tolerance
- Decision-Making
- Call Management
- Crisis Management
- Emergency Medical Instruction
- Emergency Assessment
- Police and fire procedures
- EMS Dispatch
- Verbatim Transcription
- Emergency Response Procedures
- CPR and First Aid
- Emergency Police Dispatcher Certification
- NCIC Database
- Map Reading
- Team Leadership
- Flexible Schedule
Accomplishments
- Documented and resolved single handedly high stress and life threatening situations, sometimes multiple events at once which led to effective mitigation of risks to the General public, and responders, and any others involved in these events.
Certification
- EMD - Emergency Medical Dispatch
Electronics Repair
I am self learning repair of a wide variety of mechanical and electronic devices through research, diagnosis, repair and testing of items and systems, both personally for friends, and professionally. I have experience with mobile, and desktop computing systems CCTV systems, Environmental control(HVAC) systems to name only a few.
Timeline
Director of Operations
Pierce County Sheriff
2013.04 - 2014.01
911 Emergency Dispatcher
Pierce County Sheriff's Department
2012.04 - Current
Corrections Officer
Pierce County Sheriff
2007.10 - Current
GED -
Quentin Burdick Job Corps.
- EMD - Emergency Medical Dispatch
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