Thomas Hall
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to turn profit and cut employee turnover. Quality driven with results for the company and the customer.
Overview
35
35
years of professional experience
Work History
Automotive Collision Technician
SDR
05.2022 - Current
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
- Inspected vehicles to identify and document repair needs.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
General Manager
Caliber Collision
04.2016 - 01.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Body Shop Director
Don White's Timonium
02.2014 - 04.2016
- Managed team of eleven professionals
- Strategically added four major insurance carriers to direct repair program, increasing work levels
- Effectively managed direct repair programs with ninety-seven percent satisfaction rate
- Reduced and controlled expenses by implementing materials safeguards that included installing and monitoring vending equipment for consumable and billable materials, resulting in an increase of nine percent profit on materials
- Surpassed revenue goals in four consecutive quarters
- Served as mentor to repair technicians and paint technicians
- Developed and mentored new talent with an apprenticeship program
- Converted off site dead space into six workable bays for increased workload
- Set all time records for gross and net profit
- Expressed appreciation and invited customers to return to the store
- Managed quality communication, customer support and product representation for each customer
- Guaranteed positive customer experiences and resolved all customer complaints.
General Manager
Firestone Complete Auto Care
04.2009 - 02.2014
- Managed team of fifteen professionals
- Reduced and controlled expenses
- Surpassed revenue goals in four consecutive quarters
- Served as mentor to junior team members
- Built financial model for new business unit
- Initiated programs that standardized employee training and led to increase in customer satisfaction
- Directed strategic initiatives to achieve unsurpassed customer and teammate satisfaction
- Increased profits by developing, initiating, and managing sales and income
- Excelled in exceeding daily credit card application goals
- Re-energized five failing stores and turned them into profitable and customer friendly businesses
- Received multiple customer service commendations from the president of Bridgestone Retail Operations.
Collision Repair Technician
Thompson Lincoln Mercury
02.2007 - 04.2009
- Master ASE certified collision repair technician
- I-Car 3000 Master certified collision and refinishing technician.
Working Shop Foreman
Apple Ford
03.2005 - 02.2007
- Master collision repair technician
- Responsible for my own repairs and the quality of 9 other technicians
- I was voted into this position by my peers
- I was responsible for total quality and customer satisfaction and was bonused for this position.
Lead Master Collision Repair Technician
Jeff Shaws Body Shop
07.2000 - 03.2005
- Expertly repair BMW automobiles to the highest level of industry standards.
Collision Repair Technician
Miller Motors Buick
05.1993 - 06.2000
- Started as a Collision Repair apprentice and quickly became the Lead Technician.
Traffic Management Coordinator
US Army Reserves
06.1989 - 06.1997
- Responsible for cargo and stowage plans for highly explosive munitions in the Operation Dessert Storm.
Education
Associate of Arts - Business
CCBC Essex
Baltimore, MD01.1992
High School Diploma - Engineering
Baltimore Polytechnic Institute
Baltimore, MD01.1989
Skills
- Operations management
- Staff development
- Inventory control
- Policy/program development
- Compensation/benefits administration
- Supervision and training
- Sound judgment
- Calm under pressure
- Skilled negotiator
- Computer-savvy
- Complex problem solving
- Contract Management
- Business Planning
- Business Development
Timeline
Automotive Collision Technician
SDR
05.2022 - Current
General Manager
Caliber Collision
04.2016 - 01.2022
Body Shop Director
Don White's Timonium
02.2014 - 04.2016
General Manager
Firestone Complete Auto Care
04.2009 - 02.2014
Collision Repair Technician
Thompson Lincoln Mercury
02.2007 - 04.2009
Working Shop Foreman
Apple Ford
03.2005 - 02.2007
Lead Master Collision Repair Technician
Jeff Shaws Body Shop
07.2000 - 03.2005
Collision Repair Technician
Miller Motors Buick
05.1993 - 06.2000
Traffic Management Coordinator
US Army Reserves
06.1989 - 06.1997
Associate of Arts - Business
CCBC Essex
High School Diploma - Engineering
Baltimore Polytechnic Institute
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