Thomas Harland
Mountain Home,ID
Summary
Highly qualified supervisor with nearly 8 years of military and management experience in the United States Air Force. Accomplished numerous workplace tasks managing, supervising, and mentoring up to 60 employees in high stress, fast paced environments. These tasks were in support of domestic and global operations in the United States, Afghanistan, and Africa. Additional experience with regularly supervising 10 plus employees with minimal supervision, updating training and qualifications records within the workplace, and training new personnel.
Overview
8
8
years of professional experience
Work History
Patient Registrar
Intermountain Medical Imaging
Eagle, ID
12.2021 - Current
- Designed and utilized spreadsheet to track patient load, registrar medical record input rate, and miscellaneous task completion rate for all employed registrars.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Accurately inputted patient and insurance information into company's computer system using MedInformatix.
- Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
- Implemented Universal Manager for digitizing and organizing over 3,000 medical records.
- Regularly found company deficiencies resulting in new policies that reduced lost registrar productivity by 300+ yearly hours.
Supervisor
National Guard
Boise, Idaho
05.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Certified Pest Control Technician
Barrier Pest Control
Nampa, Idaho
06.2020 - 07.2021
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Inspected commercial and residential buildings and structures for pest issues.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Drafted and completed service agreements with high level of accuracy.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Achieved consistent 99% customer satisfaction rate
Supervisor
United States Air Force
Mountain Home , Idaho
10.2019 - 05.2020
- Developed department Master Training Plan, streamlined training processes for 30 employees and 5 different positions
- Ensured that all training timelines were met for 171 individual tasks
- Managed 12 employees, increased workplace efficiency by 60 percent through training and certification
- Mentored junior coworkers to improve department efficiency and increase individual confidence
Emergency Communications Center Supervisor
United States Air Force
Agadez, Niger
03.2019 - 10.2019
- Supported Operation Juniper Shield
- Directed 60 United States personnel and 120 international employees
- Set standard for workplace requirements by organizing and redesigning emergency control center operations
- Reworked and improved department efficiency through comprehensive task checklists and templates
- Increased dispatcher manning by 600 percent through training; decreased individual workload and improved work conditions
Response Force Leader
United States Air Force
Mountain Home, Idaho
11.2016 - 03.2019
- Organized leader-led training, supervised 40 hours of hands-on/familiarization training
- Ensured 100 percent of annual training task completion and error reduction
- Tracked Air Force Training and performance reports for 24 employees
- Ensured 100 percent pass rate for agency evaluations
Response Force Member
United States Air Force
Kandahar, Afghanistan
04.2016 - 11.2016
- Supported Operation Freedom's Sentinel
- Secured airfield operations and protected $2.2 billion dollars in United States/North Atlantic Treaty Organization resources
- Dispatched to over 15 aircraft threats while supervising and securing eight square miles of perimeter
- Efforts resulted in zero injuries, casualties, or incidents
Security Forces Journeyman
United States Air Force
Mountain Home, Idaho
10.2015 - 04.2016
- Supervised and patrolled 10 thousand personnel installation, safeguarding $4.1 billion dollars in resources
- Conducted criminal and vehicle accident investigations to include personnel interviews and evidence gathering for judicial proceedings
Security Forces Apprentice
United States Air Force
Lackland Air Force Base, Texas
07.2015 - 10.2015
- Became proficient in convoy operations, alarm responses, room entry procedures, sentry duties, weapons tactics, training, and supervision responsibilities
- Performed force protection duties, including use of deadly force, to protect personnel and resources
Education
Bachelor of Science - Sports And Health Sciences
American Public University System
Charles Town WV 08.2022
Certificate in Instructional Design And Delivery - Adolescent Education
American Public University System
Charles Town WV 04.2022
Associate of Arts - Criminal Justice
Community College of The Air Force
Montgomery, AL 02.2019
Skills
- Customer Service Conscious
- Tenacious
- Highly Observant
- Reliable
- Patient
- Time Management
- Issue and Conflict Resolution
- Staff Mentor
- Motivated
- Detail Oriented
- Proficient in Microsoft Word, and Excel
- Professional Attitude
Accomplishments
- Completed 192 hour supervisory/leadership course
- Earned Security Forces technical school distinguished graduate honors award
- Top 10 percent of graduating class out of 300 plus graduate
Timeline
Patient Registrar
Intermountain Medical Imaging
12.2021 - Current
Certified Pest Control Technician
Barrier Pest Control
06.2020 - 07.2021
Supervisor
National Guard
05.2020 - Current
Supervisor
United States Air Force
10.2019 - 05.2020
Emergency Communications Center Supervisor
United States Air Force
03.2019 - 10.2019
Response Force Leader
United States Air Force
11.2016 - 03.2019
Response Force Member
United States Air Force
04.2016 - 11.2016
Security Forces Journeyman
United States Air Force
10.2015 - 04.2016
Security Forces Apprentice
United States Air Force
07.2015 - 10.2015
Bachelor of Science - Sports And Health Sciences
American Public University System
Certificate in Instructional Design And Delivery - Adolescent Education
American Public University System
Associate of Arts - Criminal Justice
Community College of The Air Force
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