Chante Cabiles

• Acted as a knowledgeable resource for patients, providers, and employees in coordinating patient care.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• High volume of inbound/outbound calls from patients, and provider offices to assist with processing records retrieval, distribution, requests,and portal assistance.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
• Assisted healthcare providers and radiologists with timely access to patient information, facilitating optimal treatment decisions.
• Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.

• Maintain oversight of Medical Records, Intake, and Reception
• Provide a welcoming, safe, and non-judgmental environment for patients seeking treatment, responsibility to protect patients and staff
• Preparedness of emergent situations, emotional, unpredictable, and threatening situations
• Admit new and former patients through the intake admissions process, pre-screen for suitability, provide information on opiate addiction treatment, provide a tour, and have an individual session to explain rules and resources for opiate substance abuse disorders
• Maintain cleanliness of the patient lobby and assigned work areas.
• Adhere to SAMHSA and CARF regulations
• Collect financial payments, reconcile balance/payments, prepare daily deposits, and manage patient accounts
• Schedule patient appointments with counselors and the medical staff, and maintain accurate documentation of medical records.

• Assist diagnostic imaging technologist (MRI, CT, and Xray) with patient schedules and maintain an efficient flow
• Emphasize patient care and adapt to different types of patient needs
• Assist with maintaining cleanliness and organization of offices and exam rooms, stock linens and supplies, maintain patient monitoring and be alert to emergency situations
• Perform confirmation calls to scheduled patients
• Greet and assist patients to change areas
• Explain procedures, gather health history, and screen patients to ensure they qualify to be scanned on certain radiology machines
• Assist front desk registration to check in patient when coverage is needed.

• Maintain oversight, and regulation of the production of plasma products,equipment,and supplies.
• Ensure safety of donors, employees, and patient product.
• Review of documentation to ensure any omissions are noted in compliance with the standard operating procedures of CLIA, FDA, OSHA, GHA, and PPTA regulations.
• Frequent internal inspections of supplies, equipment calibration, and employee compliance.
• Vital role in maintaining, and coordinating the training of new hires, and center employees.
• Collaborated with department managers to identify skill gaps and create targeted training plans.
• Displayed critical analysis of risk assessments, corrective, and preventative actions by developing clarification of job processes, and improvements.
• Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.

Group Lead Phlebotomist

Plasma Processing Technician

Haemonetics Repair Technician

Donor Registration/Screening

• Performed visual tests using advanced diagnostic equipment to check patients eye health and obtain accurate data
• Scheduled appointments, assist in filling prescriptions, transcribe for Optometrists, and Ophthalmologists
• Checked eye glasses prescriptions using a lensometer
• Organized medical records, faxed and mail documents.

• Performed pre-donation health screenings which included vitals, hematocrit, protein, and medical history assessments, registered new donors, explained plasmapheresis process, helped coordinate company meetings, performed phlebotomy and collected plasma from donors, set-up and disconnected donors, trained employees.

• Represented AT&T at a fast-paced call center, handled all inquiries about cellular networks, services, policies, and products
• Billing and account analyst, data entry skills, and verbal communication specialist
• Device and network troubleshooting.

• Barista, cashier, food and drink preparation
• Maintained a sanitary and clean work environment
• Trained new employees
• Assisted in other store departments.

• Assisted with drive-thru and counter orders, cashier, food preparation, maintained stock and inventory of store, maintained cleanly and sanitary environment.

• Assisted with sales in digital and technological products, emphasis on cellular services and products, cashier experience.

• Maintains oversight and regulation of the production of plasma products, equipment, and supplies.

• Processed the plasma units by collecting samples from the plasma bottles, and properly stored in compliance to core freezing temperatures
• Monitored freezer temperatures and performed necessary calibrations and routine maintenance
• Heavy lifting was required for moving plasma cases and preparing for plasma shipment
• Prepare collected samples for shipment to lab and testing centers.

• Main mechanic who diagnosed, troubleshoot, and repaired the pcs2 machine used for the apheresis process.