Thomas Hebert
Lake Charles,LA
Summary
Results-driven detail oriented professionalwith strong analytical skills and knack for problem-solving. Proven ability to collaborate effectively with teams, adapt to shifting priorities, and consistently achieve targets. Expertise in managing customer relationships, handling escalations, and utilizing CRM software to drive loyalty and satisfaction. Recognized for reliability, flexibility, and relentless focus on delivering measurable outcomes.
Overview
13
13
years of professional experience
Work History
Residential Sales Retention Agent
Spectrum
07.2021 - 03.2025
- Developed personalized communication strategies to strengthen customer relationships and loyalty.
- Enhanced customer retention through proactive engagement and resolution of service-related issues.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
Asset Manager
Coca Cola
10.2013 - 06.2021
- Took inventory of merchandise to identify items needing reordering or replenishment.
- Coordinated amongst several departments and supervisors to make sure all needs were met for distribution
- Troubleshooting when problems came up and had to solve them efficiently
Sales Associate
Academy
02.2012 - 01.2014
- Provided exceptional customer service, enhancing shopping experience and fostering loyalty.
- Trained new associates on sales techniques and company policies to improve team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Master of Business Administration (M.B.A.) - Business
McNeese State University
Lake Charles, LA05.2012
Skills
- Adaptability and Flexibility
- Consultative Sales Techniques
- Active Listening Skills
- Client relationship building
- Creative solutions
- Willingness to learn
- Time management
- Teamwork
- Multitasking
Timeline
Residential Sales Retention Agent
Spectrum
07.2021 - 03.2025
Asset Manager
Coca Cola
10.2013 - 06.2021
Sales Associate
Academy
02.2012 - 01.2014
Master of Business Administration (M.B.A.) - Business
McNeese State University