THOMAS HEIM
South Plainfield,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Leader
Quick Chek
South Bound Brook, NJ
01.2022 - Current
- Managed team workload to reach production targets.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Supervised over 20 co-workers.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Assisted in pushing new key company wide agendas and programs
LTO Operator
Americold Logistics
South Plainfield, NJ
03.2021 - 01.2022
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
Intern-Account Victoria Gate Casino
Point Blank Analytics
East Stroudsburg , PA
07.2020 - 12.2020
- Analyzed 20,000 customers every two weeks to target with communications and offers that achieved over 30% response and increased revenue by 20%
- Evaluate each promotional event to ensure proper return on investment and customer satisfaction is guaranteed
- Design promotions, events, and beverage specials calendar to drive incremental traffic
- Evaluate sponsorship opportunities with Premier League team Leeds United
- Implement Media Mix Modeling to ensure efficient ad/promotional spending
- Analyzed marketing attribution models to shift digital spend to more effective ads
- Updated and revitalized https://victoriagatecasino.co.uk
Sales Associate
Reebok International
Tannersville, PA
03.2019 - 05.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Drove a sales increase of 10% year over year
Crew Member/Shift Manager
Five Guys Burgers And Fries
South Plainfield, NJ
12.2014 - 07.2017
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Increased kitchen efficiency 25% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Oversaw food preparation and monitored safety protocols.
Education
Bachelor of Science - Sport Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12.2020
No Degree - Business Management
Middlesex College
Edison, NJ05.2017
High School Diploma -
South Plainfield High School
South Plainfield, NJ06.2015
Skills
- Interpersonal Communication
- Good Telephone Etiquette
- Teamwork and Collaboration
- Written Communication
- Self-Motivated
- Time Management
Affiliations
Delta Chi Fraternity
Timeline
Assistant Store Leader
Quick Chek
01.2022 - Current
LTO Operator
Americold Logistics
03.2021 - 01.2022
Intern-Account Victoria Gate Casino
Point Blank Analytics
07.2020 - 12.2020
Sales Associate
Reebok International
03.2019 - 05.2020
Crew Member/Shift Manager
Five Guys Burgers And Fries
12.2014 - 07.2017
Bachelor of Science - Sport Management
East Stroudsburg University of Pennsylvania
No Degree - Business Management
Middlesex College
High School Diploma -
South Plainfield High School