Thomas Helmoski
Grand Forks
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at McDonald's. Proven track record in optimizing operations and enhancing employee engagement, leading to improved customer satisfaction. Skilled in problem-solving and inventory management, consistently implementing effective strategies to drive efficiency and quality.
Overview
9
9
years of professional experience
Work History
Second Assistant Manager
McDonald's
01.2020 - Current
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members, enhancing performance and teamwork.
- Managed inventory levels, optimizing supply chain efficiency and reducing waste.
- Implemented operational improvements, increasing customer satisfaction scores.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
Pastoral Intern
Freedom Church
05.2023 - 09.2023
- Coordinated volunteer teams for various church activities, such as Sunday service setup, community outreach events, and mission trips abroad.
- Supported pastoral staff in providing spiritual guidance, counseling, and pastoral care for church members and their families.
Swing Manager
McDonald's
12.2016 - 03.2022
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Managed inventory levels, optimizing stock flow and reducing waste.
- Implemented process improvements that increased efficiency in food preparation and service delivery.
Education
Bachelor of Science - Health Management
University of North Dakota
12-2022
Skills
- Customer service focus
- Delegation
- Marketing
- Employee engagement
- Team leadership
- Time management
- Problem-solving
Timeline
Pastoral Intern
Freedom Church
05.2023 - 09.2023
Second Assistant Manager
McDonald's
01.2020 - Current
Swing Manager
McDonald's
12.2016 - 03.2022
Bachelor of Science - Health Management
University of North Dakota