Thomas Hermann
Perkasie,PA
Summary
Experienced Assistant Store Manager with a proven track record in leadership and operations management. Demonstrated success with two promotions within a year. Thrives in fast-paced environments, prioritizing customer satisfaction and driving high team performance. Expert at leveraging team strengths to optimize workflows and resource allocation. Committed to exceptional customer service, utilizing strong problem-solving and time management skills to ensure team success. A clear communicator with a talent for building positive relationships. Focuses on creating an inclusive workplace that motivates employees and enhances the guest experience. Dedicated to driving sales and profits while maintaining a clean, safe, and enjoyable environment for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Eddie Bauer LLC
05.2023 - Current
- Enhanced sales skills leading to improved key performance indicators.
- Ensured seamless operations through effective collaboration and oversight.
- Conducted phone screenings for applicants.
- maintained visual merchandising standards by regularly updating displays to attract customers and enhance their shopping experience
- I developed strong retail teams through effective recruitment, comprehensive training, and ongoing support, empowering team members to tackle daily workloads with confidence
- Consistently performed audits to maintain compliance with company standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Brand Associate
American Eagle
10.2022 - 05.2023
- engaging customers and matching them with products based on current trends and individual preferences
- coordinated with Brand Ambassadors during events to ensure consistent messaging and provided valuable feedback on promotional campaigns
- Training staff on product knowledge, assisting with visual merchandising, and maintaining a welcoming store environment
- Collaborated in brainstorming marketing initiatives.
Guest Services
Chick Fil A
09.2021 - 02.2022
- In this role, I collaborated closely with a large team to achieve the common goal of providing each guest with a worthwhile experience and efficient service
- Working in a fast-paced environment significantly enhanced my time management skills and ability to streamline workflow with colleagues
- I enforced the highest standards of guest service by greeting visitors warmly, delivering quick and friendly assistance, and actively listening to their needs
- By welcoming guests and building immediate rapport, I upheld the restaurant's professional reputation
- Additionally, I expanded guests' knowledge of the local area by suggesting attractions and transportation options, ensuring they had a memorable and enjoyable visit
Education
Highschool Diploma -
Pennridge Highschool
Perkasie, PA06.2024
Skills
- Feedback Analysis
- Training
- Customer Service
- Product Knowledge
- Cash Handling
- Recruitment
- Customer service
- Problem-solving
- Marketing Assistance
- Visual Merchandising
- Merchandise Management
Certification
- First Aid (newborn-adult)
- Personal Trainer Cert
- RAMP certified
Awards
Cum Laude
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Eddie Bauer LLC
05.2023 - Current
Brand Associate
American Eagle
10.2022 - 05.2023
Guest Services
Chick Fil A
09.2021 - 02.2022
- First Aid (newborn-adult)
- Personal Trainer Cert
- RAMP certified
Highschool Diploma -
Pennridge Highschool
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