Nicole McMullen
Saint Clair Shores
Summary
Dynamic Store Manager with extensive experience at Starbucks, excelling in inventory control and staff development. Proven track record in enhancing customer satisfaction through effective feedback analysis and loss prevention strategies. Committed to driving operational excellence and fostering a productive team environment, resulting in improved workflow and customer loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Bloomfield Township
08.2023 - Current
- Managed daily operations and staff schedules to ensure smooth workflow.
- Enhanced customer experiences by resolving issues and addressing feedback promptly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Starbucks
Bloomfield Township
08.2021 - 08.2023
- Managed daily operations and staff schedules to ensure smooth workflow.
- Enhanced customer experiences by resolving issues and addressing feedback promptly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delegated work to staff, setting priorities and goals.
Store Manager
Starbucks
Franklin
08.2018 - 08.2021
- Managed daily operations and staff schedules to ensure smooth workflow.
- Enhanced customer experiences by resolving issues and addressing feedback promptly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Starbucks
Bloomfield Township
08.2015 - 08.2018
- Managed daily operations and staff schedules to ensure smooth workflow.
- Enhanced customer experiences by resolving issues and addressing feedback promptly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Starbucks
Oak Creek
08.2012 - 08.2015
- Managed daily operations and staff schedules to ensure smooth workflow.
- Enhanced customer experiences by resolving issues and addressing feedback promptly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Starbucks
Roseville
08.2008 - 08.2012
- Managed daily operations and staff schedules to ensure smooth workflow.
- Enhanced customer experiences by resolving issues and addressing feedback promptly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
High School Diploma -
Royal Oak High School
Royal Oak, MI06-1997
Some College (No Degree) - Organizational Leadership
Arizona State University
Tempe, AZSkills
- Inventory control
- Staff scheduling
- Feedback analysis
- Loss prevention
- Visual merchandising
- Operations management
Accomplishments
- Helped support the opening and training of employees at a licensed store in Wisconsin in 2015
- Helped lead my team to achieve a 100 percent on our store cleanliness/food safety audit
- Opened a brand new store location in Bloomfield in 2015. I headed the hiring and training of my team.
- Awarded Store Manager of the Quarter in 2018
Certification
- Food Safety Certified
Timeline
Store Manager
Starbucks
08.2023 - Current
Store Manager
Starbucks
08.2021 - 08.2023
Store Manager
Starbucks
08.2018 - 08.2021
Store Manager
Starbucks
08.2015 - 08.2018
Store Manager
Starbucks
08.2012 - 08.2015
Store Manager
Starbucks
08.2008 - 08.2012
High School Diploma -
Royal Oak High School
Some College (No Degree) - Organizational Leadership
Arizona State University
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