Thomas Hill
Wadsworth
Summary
Dynamic General Manager with a proven track record at Love's Travel Stops, excelling in operations management and team building. Spearheaded strategic initiatives that boosted profitability and enhanced customer satisfaction. Adept at problem resolution and fostering a collaborative environment, driving team performance and optimizing resource allocation.
Overview
28
28
years of professional experience
Work History
General Manager
Love's Travel Stops & Country Stores Inc.
Burbank
11.2018 - Current
- Oversaw daily operations to ensure efficiency and compliance with company policies.
- Implemented staff training programs to enhance team performance and customer service delivery.
- Analyzed sales data to drive inventory management and optimize product offerings.
- Developed and executed strategic plans to increase profitability and market share.
- Fostered a collaborative work environment by mentoring department managers on best practices.
- Conducted performance evaluations to identify areas for improvement and recognize top performers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Pilot Travel Centers
Richfield, OH
10.2003 - 11.2018
- Managed budgeting processes, ensuring adherence to financial targets and resource allocation.
- Streamlined operational workflows, resulting in improved service speed and customer satisfaction.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Travel Centers of America
Monroe, MI
04.2000 - 10.2003
General Manager
Ames Stores
Findlay, OH
01.1998 - 10.2000
Education
Bachelor of Science - Business
University of Toledo
Toledo, Ohio, OHSkills
Leadership and team building
Problem resolution
Operations management
Team player
Timeline
General Manager
Love's Travel Stops & Country Stores Inc.
11.2018 - Current
General Manager
Pilot Travel Centers
10.2003 - 11.2018
General Manager
Travel Centers of America
04.2000 - 10.2003
General Manager
Ames Stores
01.1998 - 10.2000
Bachelor of Science - Business
University of Toledo