Thomas Hill
Regal
Philadelphia,PA
12
years of professional experience
Knowledgeable Visitor Services Coordinator with background in providing excellent customer service and maintaining clean and organized environment. Efficiently assisted customers and ensured smooth floor operations. Demonstrated strong communication skills and ability to adapt to changing demands. Adept in administrative tasks to increase efficiency, transparency, and organization.
Work History
Part-Time Floor Staff
5 Months- Served as front of house usher, ensuring customer hospitality by scanning tickets, providing directions, conducting safety and quality checks in auditoriums, leading emergency responses, and resolving patron inquiries
- Maintained the cleanliness and appearance of the building by cleaning floors and surfaces in the lobby, bathrooms, concession stands, hallways, auditoriums, and employee-only areas, and performed duties to open and close the building at the beginning and/or end of business hours.
- Educated theater patrons on Regal Crown Club membership, highlighting benefits, discounted prices, and onboarding process
Immigration Advisor and Case Manager
2 Years 7 Months- Managed end-to-end support for international physicians navigating the J-1 visa sponsorship process, guiding applicants through complex requirements and ensuring timely, compliant application completion on an annually recurring basis
- Supported international medical graduates in securing and maintaining visa sponsorship under the J-1 visa program. Provided comprehensive support to physicians and US-based medical programs nationwide
- Reviewed and processed high volumes of immigration and medical training documentation, ensuring accuracy and timely support for applicants facing critical decisions
- Functioned as the main contact for international physicians using English as a second language, simplifying complex requirements into clear and actionable advice.
- Scheduled and led one-on-one meetings with medical education program managers to offer and receive feedback, gauge confidence in their knowledge base, analyze trends, and discuss individual physicians with specific and ongoing issues
- Facilitated onboarding and training of new team members to enhance team consistency and knowledge transfer across workflows
- Assisted in the launch of a new, comprehensive CRM system, triaging technical issues on both the internal and customer-facing ends in order to optimize processes and identify technical bugs
Medical Case Manager
2 Years 3 Months- Promoted to full-time Medical Case Manager within three months of being hired as temporary customer service phone support, reflecting strong performance and commitment to excellence
- Managed high-volume medical examination document processing with exceptional accuracy, delivering comprehensive support to applicants, medical providers, and military detachments nationwide
- Supported high-volume medical case processing, ensuring accuracy, confidentiality, and timely documentation completion for applicants, providers, and military partners
- Managed high-volume medical examination document processing with exceptional accuracy while providing comprehensive support to applicants, medical providers, and military detachments nationwide
- Acted as a key support resource for applicants navigating medical requirements, proactively following up to prevent delays and improve overall processing experience
Library Assistant
1 Year 4 Months- Processed library checkouts for patrons, delivered and returned archival materials to and from library stacks and main library building when certain documents were requested for access
- Conducted inventory and environment checks to locate materials, identify missing materials, and ensure proper storage and physical integrity of items
- Coordinated with library staff to create and fill out a new, comprehensive collections catalogue to prepare the archives move into a new building
Floor Staff
5 Years 9 Months- Provided exemplary customer service while greeting guests, guiding guests through the building, and selling tickets and snacks
- Maintained cleanliness and organization of lobby, concession area, and restrooms to uphold theater standards.
- Assisted with ticket sales and concessions and preparing purchased snacks and beverages, processing transactions efficiently to reduce wait times.
Education
Bachelor of Arts - History, Minor in English
- 3.6 GPA
- cum laude graduate
- Honor Roll in: Spring Semester 2017, Fall Semester 2018, Spring Semester 2018, Fall Semester 2019, Spring Semester 2019,
Certificate - Film Production
Skills
Microsoft Office 365 Suite
Cash handling expertise
Document Management
Visual Communication
Microsoft Office 365 Suite
Document management
Transaction Processing
Facility maintenance
Interpersonal communication
Dependability
Professional demeanor
Patience and empathy
Affiliations
- Master Mason of Concordia Lodge No. 67 | April 2018–Present
- Phi Alpha Theta National History Honor Society | November 2020–Present
- Stories That Live: A Holocaust Storytelling Fellowship | September 2018–January 2019
Interests
Movies
Reading
Cooking
Travel
Videogames
Professional Sports Watching
Love participating in soccer for enjoyment and overall physical and mental well-being
CORE COMPETENCIES
Customer Engagement & Client Relations | Detail-Oriented | Relationship Building & Interpersonal Skills | Time Management in High-Volume Work Environments | Multi-Channel Communication | Problem-Solving & Critical Thinking | Quality Assurance & Audit Compliance | Membership Sales | Operations in Non-Profit, Education and Medical Fields | Independent & Collaborative Projects | Training & Development
Timeline
Part-Time Floor Staff
Regal
02.2026 - CurrentRead More
Immigration Advisor and Case Manager
Intealth
03.2023 - 10.2025Read More
Medical Case Manager
Concorde Inc.
11.2020 - 02.2023Read More
Library Assistant
Temple Libraries Special Collections Research Center
01.2019 - 05.2020Read More
Floor Staff
The Hiway Theater
05.2014 - 02.2020Read More
Temple University
Bachelor of Arts from History, Minor in English
Read More
Temple University
Certificate from Film Production
Read More