Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Thomas Hillstrom

Inver Grove Heights,MN

Summary

Aircraft Load Agent with over 32 years of experience at Delta Airlines. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated professional with history of meeting company goals. Skilled in working

under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

42
42
years of professional experience

Work History

ALA Aircraft Load Agent

Delta Airlines Inc.
Minneapolis, MN
03.2014 - Current
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
  • Observed safety and privacy procedures in handling passengers' property.
  • Transferred luggage from aircraft to collection areas safely using ground support equipment.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

ACS Airport Customer Service

Delta Air Lines, Inc
Minneapolis, MN
09.1990 - 03.2014
  • Deice Coordinator
  • Operated equipment while observing standard safety procedures.
  • Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
  • Observed safety and privacy procedures in handling passengers' property.
  • Transferred luggage from aircraft to collection areas safely using ground support equipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Store Manager

CARQUEST Auto Parts
Minneapolis, MN
06.1985 - 06.1994
  • Performed machine work in engine rebuild shop. Including flywheel resurfacing and brake rotor and drum turning.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

Ramp Agent

Express One Airways
Minneapolis, MN
09.1989 - 09.1990
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using ground support equipment.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
  • Coordinated ground crew activities to complete objectives on schedule
  • Connected electrical power unit and hoses to aircraft
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency

Education

Associate of Arts - Travel And Tourism

Southeastern Academy Travel And Toursim
Kissimmee, FL
06.1989

Associate of Arts - Business

Normandale Community College
Minneapolis, MN
02.1989

High School Diploma -

Edina Senior High School
Edina, MN
06.1986

Skills

  • Shipping documents preparation
  • Goods classification
  • Written Communication
  • Self-Motivated
  • Organization and Time Management
  • Cultural Awareness
  • First Aid/CPR
  • Cargo unloading

Accomplishments

  • BSA Eagle Scout
  • BSA National Certificate of Merit for Lifesaving

Hobbies

My hobbies include working on our Classic Car over the past 5 years. Including rebuilding the entire powertrain.

Woodworking; building custom cabinets,

Timeline

ALA Aircraft Load Agent

Delta Airlines Inc.
03.2014 - Current

ACS Airport Customer Service

Delta Air Lines, Inc
09.1990 - 03.2014

Ramp Agent

Express One Airways
09.1989 - 09.1990

Store Manager

CARQUEST Auto Parts
06.1985 - 06.1994

Associate of Arts - Travel And Tourism

Southeastern Academy Travel And Toursim

Associate of Arts - Business

Normandale Community College

High School Diploma -

Edina Senior High School

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Thomas Hillstrom