Thomas Hitt
Reverse Logistics Expert
Catonsville,MD
Summary
Accomplished retail operations specialist with expertise spanning logistics, fulfillment, merchandising, and guest advocacy. Recognized for improving inventory accuracy, optimizing order processing, and delivering visually engaging product displays that drive sales. Trusted with financial accountability, including register reconciliation and deposit preparation, while maintaining a track record of superior guest service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Reverse Logistics Expert
Target
05.2025 - Current
- Receive deliveries and process all inbound store transfers to ensure inventory accuracy
- Experience in retail business fundamentals including: Department sales trends, inventory management, process efficiency and improvement
- Responsible for ensuring Direct to Store Deliveries (DSD) and Advance Direct to Store Deliveries (ADSD) are accurately received following the outlined processes
Media Production
Harvester Baptist Church
12.2023 - Current
- Collaborate with church leadership to facilitate media services with expertise in audio/visual systems while facilitating live multimedia presentations for in-person and virtual congregations on a weekly basis
- Provide and implement techniques to visually enhance connections and viewership for all events and auditorium services
Presentation Expert
Target
10.2024 - 05.2025
- Develop visually engaging product displays across the sales floor, including end-caps, fixtures, and aisles, while maintaining alignment with Target's brand identity and marketing strategies
- Collaborate with store leadership and other team members to ensure smooth execution of merchandising plans while maintaining a clean and cohesive look across the store
- Incorporate creative elements to attract customer attention, drive sales and ensure products are readily available for customer purchase while minimizing overstock
Fulfillment Expert
Target
08.2023 - 10.2024
- Accurately picked, packed, and prepared online guest orders for same-day delivery and in-store pickup, ensuring timely and precise goals
- Monitored and replenished inventory to maintain stock availability, resolving discrepancies to support order accuracy and guest satisfaction
- Collaborated with team members and utilized digital tools to enhance timeliness and overall guest satisfaction
Summer Strategic Communications Intern
National Security Agency
05.2023 - 08.2023
- Created and executed photography projects for organizational wide events and meetings
- Collaborated with the creative team to develop and deliver print and digital media content in a timely manner
- Utilized the Adobe Suite to produce digital imagery for organizational communications
- Communicated effectively with clients to understand and fulfill projects while ensuring requirements were met with professional and creative solutions
Guest Advocate
Target
06.2021 - 08.2023
- Engage with guests and efficiently solve situations while working closely with team members to satisfy customer needs while maintaining superior guest service reliability
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Trusted with end-of-day financial responsibilities, including closing registers, counting and reconciling cash drawers, preparing deposits, and ensuring secure and accurate handling of store funds in the cash office
Education
Bachelor of Visual Arts - Animation
University of Maryland Baltimore County
Baltimore, United States05-2024
Associate of Science - Computer Aided Design Technology
Howard Community College
Columbia, MD05-2022
Skills
- Top Secret security clearance with polygraph
- Customer service
- Analytical problem-solving
- Results-driven with attention to detail
- Detail-oriented and responsible
- Proficient in Microsoft Office
- Proficient in Nikon, Canon, and Lumix cameras
- Adobe Creative Suite proficiency
- Experience with Maya and 3D design tools
- Proficient in digital content creation tools
Creative Portfolio | thomashitt.myportfolio.com/
A Multimedia Odyssey | A Cinematic Exploration of my Work
• A Cinematic and immersive walkthrough utilizing 3D modeling/camera movements within Blender showcasing multimedia works I created in varying mediums
Branding/Advertising | Commercial and Product Photography
- Designed a Coca-Cola commercial using video production and camera movement techniques following the utilization of Adobe Premiere Pro for post-processing
- Compositionally photograph retail products to promote and showcase visual representation for potential clients
Timeline
Reverse Logistics Expert
Target
05.2025 - Current
Presentation Expert
Target
10.2024 - 05.2025
Media Production
Harvester Baptist Church
12.2023 - Current
Fulfillment Expert
Target
08.2023 - 10.2024
Summer Strategic Communications Intern
National Security Agency
05.2023 - 08.2023
Guest Advocate
Target
06.2021 - 08.2023
Bachelor of Visual Arts - Animation
University of Maryland Baltimore County
Associate of Science - Computer Aided Design Technology
Howard Community College
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