Overview
Work History
Education
Skills
Timeline
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THOMAS HOAGLAN

St. Petersburg,FL

Overview

20
20
years of professional experience

Work History

Supervisor of Operations

lightspeed
Saint Petersburg, FL
03.2021 - 02.2023
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Developed and implemented policies and procedures for efficient workflow.
  • Ensured compliance with all applicable laws, regulations, and standards.
  • Maintained accurate records for tracking progress and performance of team members.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Implemented new technologies or software systems to automate manual tasks or streamline operations.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Managed budgets associated with projects or initiatives within the department.
  • Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
  • Created detailed plans for new projects or initiatives involving multiple stakeholders.
  • Evaluated existing processes regularly for potential optimization opportunities.
  • Partnered with vendors to negotiate contracts for services related to operations.
  • Participated in industry-related events and conferences to stay abreast of the latest developments.

Construction Manager

Lightspeed Venture Partners
Clearwater, FL
03/02/21 - 02.2023

FOUR STAR UTILITIES

Knight Enterprises
CLEARWATER, FL
03.2003 - 12.2021

Education

High School Diploma -

Patchogue-Medford High School
Medford, NY
06-1975

Skills

  • Maintenance Oversight
  • Staff Evaluation
  • Budget Planning
  • Facilities Inspection

Timeline

Supervisor of Operations

lightspeed
03.2021 - 02.2023

FOUR STAR UTILITIES

Knight Enterprises
03.2003 - 12.2021

Construction Manager

Lightspeed Venture Partners
03/02/21 - 02.2023

High School Diploma -

Patchogue-Medford High School

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THOMAS HOAGLAN