THOMAS HOAGLAN
St. Petersburg,FL
Overview
20
20
years of professional experience
Work History
Supervisor of Operations
lightspeed
Saint Petersburg, FL
03.2021 - 02.2023
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Managed budgets associated with projects or initiatives within the department.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Evaluated existing processes regularly for potential optimization opportunities.
- Partnered with vendors to negotiate contracts for services related to operations.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
Construction Manager
Lightspeed Venture Partners
Clearwater, FL
03/02/21 - 02.2023
FOUR STAR UTILITIES
Knight Enterprises
CLEARWATER, FL
03.2003 - 12.2021
Education
High School Diploma -
Patchogue-Medford High School
Medford, NY06-1975
Skills
- Maintenance Oversight
- Staff Evaluation
- Budget Planning
- Facilities Inspection
Timeline
Supervisor of Operations
lightspeed
03.2021 - 02.2023
FOUR STAR UTILITIES
Knight Enterprises
03.2003 - 12.2021
Construction Manager
Lightspeed Venture Partners
03/02/21 - 02.2023
High School Diploma -
Patchogue-Medford High School