Luis Santiago

Managed daily operations and provided assistance to diverse teams ensuring completion of jobs according to industry standards.

• Ensured accurate record-keeping of inventory and streamlined the process of product ordering as per bank requirements.
• Identified trends in banker needs, product demand, and operational efficiency opportunities through data analysis.
• Partnered seamlessly with non-profit organizations and retailers, overseeing donations and purchases according to specific work orders. Committed to upholding high standards of recycling services while complying with health codes stipulated by OSHA and the EPA.
• Developed and executed effective property preservation methods in various states, guaranteeing compliance with state guidelines.

• Established meaningful connections between people requiring community support and relevant resources, thereby enhancing their quality of life and assisting in recovery following unforeseen circumstances like fires, floods, or natural disasters.
• Demonstrated expertise in promptly responding to inbound calls, recording relevant caller information and outcomes, along with conducting thorough searches on multiple databases for precise resolution of callers' queries.
• Instructed new hires on techniques for managing challenging calls, including developing strong rebuttals and using breathing exercises to maintain composure.