ANA ALVARENGA
CHICAGO,IL
Summary
- Dynamic leader with extensive experience at McDonald's Restaurant, adept in operations management and team leadership.
- Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
- Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals.
- Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
- Works effectively with cross-functional teams in ensuring operational and service excellence.
- Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in efficiency.
- Skilled in conflict resolution and inventory control, my proactive approach resulted in a marked increase in team productivity and performance metrics.
- Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
McDonald's Restaurant
10.2022 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
General Manager
McDonald's Restaurant
08.2016 - 09.2022
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant General Manager
McDonald's Restaurant
01.2009 - 07.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Crew Member
McDonald's Restaurant
05.2007 - 12.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Improved team morale, leading to increased productivity and reduced turnover.
- Increased customer satisfaction with prompt and accurate order taking.
Education
High School Diploma -
Hight School Online
Florida City, FL03-2021
Skills
- Team leadership
- Team development
- Staff evaluation
- Staff training
- Employee motivation
- Coaching
- Employee relations and conflict resolution
- Verbal and written communication
- Recruitment and hiring
- Performance evaluation
- Quality
- Facilities inspection
- Safety procedures
- Business administration
- Inventory control
- Cost control
- Customer service
- Human resources management
- Operations management
- Staff management
- Inventory management
- Schedule management
- Performance management
Accomplishments
- Promoted to Operation Supervisor after 13 years with the company.
- Supervised team of 165 staff members.
Certification
- Business Office Manager certification.
- General Manager Certification - Mcdonald's HU
- Certified Manager (CM) - Mcdonald's HU
- Developing the leader in me Certification.- Mcdonald's HU
- Illinois Driver's License
- ServSafe Food Handler's Certification
- Programming Analyst Technician Certificate - 2005
Outstanding General Manager 2021.
After working as a General Manager for four years I obtained the award of Oustanding General Manager in 2021 for running great operations in the restaurant I was managing.
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Supervisor of Operations
McDonald's Restaurant
10.2022 - Current
General Manager
McDonald's Restaurant
08.2016 - 09.2022
Assistant General Manager
McDonald's Restaurant
01.2009 - 07.2016
Crew Member
McDonald's Restaurant
05.2007 - 12.2008
High School Diploma -
Hight School Online