THOMAS HORTER
Austin,TX
Summary
Results-driven sales professional specializing in consultative selling and customer service excellence. Demonstrated ability to build relationships and meet performance targets consistently. Technical and musical training provide a foundation for precision and reliability in sales engagements.
Overview
20
20
years of professional experience
Work History
Sales Representative
Russell Cellular / Verizon
12.2025 - Current
- - Deliver consultative sales for wireless devices, plans, and accessories based on customer needs.
- - Educate customers on product features, upgrades, and long-term value to drive retention.
- - Meet or exceed individual sales and service performance metrics.
Flute Repair Specialist
Thomas Horter Flute Services
01.2020 - 01.2025
- - Flute repair specialist with a 5-star Google rating, recognized for precision workmanship and trusted client relationships.
- - Manage repair workflows and inventory to ensure efficient turnaround and consistent service quality.
- - Communicate clearly with clients regarding repairs, maintenance needs, and long-term instrument care.
Flute Instructor
Round Rock ISD / Cedar Valley Middle School
01.2020 - 01.2024
- - Built long-term relationships with students and families through individualized instruction.
- - Advised on instrument selection, upgrades, and maintenance, driving trusted purchasing decisions.
- - Prepared students for auditions and competitions with consistent high-level results.
Server
The League Kitchen & Tavern
01.2018 - 01.2019
- - Provided high-quality service in a fast-paced, high-volume restaurant.
- - Increased check averages through menu knowledge and upselling.
Server
The News Cafe
01.2016 - 01.2018
- - Delivered customer-focused service in a high-traffic, international dining environment.
- - Adapted communication style to diverse clientele and service expectations.
Corporate Trainer / Server
The Melting Pot
01.2006 - 01.2015
- - Trained and onboarded new staff, reinforcing service standards and upselling techniques.
- - Recognized for leadership, consistency, and mentoring across multiple locations.
Education
Bachelor of Music - Music (Flute Performance)
Conservatorium van Amsterdam
Amsterdam, NLSkills
- Client support
- Client engagement
- Client engagement
- Effective communication
Timeline
Sales Representative
Russell Cellular / Verizon
12.2025 - Current
Flute Repair Specialist
Thomas Horter Flute Services
01.2020 - 01.2025
Flute Instructor
Round Rock ISD / Cedar Valley Middle School
01.2020 - 01.2024
Server
The League Kitchen & Tavern
01.2018 - 01.2019
Server
The News Cafe
01.2016 - 01.2018
Corporate Trainer / Server
The Melting Pot
01.2006 - 01.2015
Bachelor of Music - Music (Flute Performance)
Conservatorium van Amsterdam