Thomas Howell
Kansas City,MO
Overview
10
10
years of professional experience
Summary
Dynamic and results-driven professional excelling in customer service and staff training. Adept at problem-solving and quality assurance, consistently enhancing customer satisfaction and team performance. Recognized for effective communication and attention to detail, fostering loyalty and repeat business through exceptional service.
Work History
Manufacturing Technician
CPC of Missouri- Smithville
Smithville
10.2025 - Current
- Collaborated with team members to optimize workflow and minimize downtime.
- Maintained inventory levels and reported discrepancies to management promptly.
- Made sure that products were produced on time and are of good quality.
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
Customer Service Representative
Schlage Lock
Kansas City, MO
05.2025 - 10.2025
- Engaged in resolving customer inquiries through strategic communication and targeted problem-solving methods.
- Streamlined order processing operations through effective use of proprietary software, ensuring prompt delivery.
- Coordinated efforts with team members to enhance service delivery and streamline workflow operations.
- Facilitated informed product choices for customers through detailed explanations of features and benefits.
- Tracked and organized customer interactions within CRM system, supporting timely and informed follow-up actions.
- Addressed and resolved disputes effectively in high-stress scenarios, upholding professionalism and promoting constructive dialogue.
- Utilized empathetic communication to resolve customer issues, contributing to increased loyalty and repeat patronage.
- Addressed complex customer inquiries through escalated calls, fostering positive relationships and enhancing customer satisfaction.
Customer Service Representative
CVS Caremark
Lee's Summit, MO
08.2016 - 06.2019
- Improved customer satisfaction by swiftly addressing issues and ensuring accurate information dissemination.
- Engaged with customers through attentive listening, contributing to improved retention rates and favorable responses from clients.
- Documented customer interactions in detail, guaranteeing appropriate follow-up actions and effective resolution of issues.
- Guided new hires through coaching and mentoring initiatives, fostering successful adaptation to team dynamics.
- Demonstrated exceptional performance by consistently surpassing metrics, securing status as a top team performer.
- Implemented structured training sessions for new hires, ensuring alignment with service excellence expectations across the team.
- Attended comprehensive training sessions focused on expanding product knowledge and refining customer service techniques.
- Conducted onboarding training for new customer service representatives, focusing on company policies, procedures, and effective customer interaction techniques.
- Documented customer interactions and transactions with attention to detail, facilitating accurate follow-up and improved customer relations.
- Facilitated responses to customer inquiries, prioritizing satisfaction and fostering a welcoming service atmosphere.
- Analyzed customer complaints and developed solutions to expedite resolution and enhance service quality.
- Delivered outstanding customer service to all clients, fostering positive interactions and leveraging comprehensive understanding of offerings.
- Assessed customer requirements and responded promptly with customized recommendations to enhance service experience.
Education
Associate of Science - Mathematics Education
Metropolitan Community College
Kansas City, MO05.2002
Skills
Staff training
Organizational skills
Troubleshooting and diagnosis
Quality assurance
Team supervision
Documentation preparation
Active listening
Teamwork
Problem-solving
Attention to detail
Problem-solving abilities
Timeline
Manufacturing Technician
CPC of Missouri- Smithville
10.2025 - Current
Customer Service Representative
Schlage Lock
05.2025 - 10.2025
Customer Service Representative
CVS Caremark
08.2016 - 06.2019
Associate of Science - Mathematics Education
Metropolitan Community College