Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Thomas II Moore
Richmond,TX
Work Preference
Overview
12
12
years of professional experience
Work History
IT Operations Engineer
Fortra
Remote
08.2022 - 05.2026
- Deliver Tier‑2 and Tier‑3 technical support for end‑user systems, applications, and hardware, ensuring timely resolution and high customer satisfaction.
- Administer and support enterprise audio‑visual systems for conference rooms and executive meetings.
- Monitor and optimize end‑user computing infrastructure performance, partnering with engineering and R&D teams to evaluate and implement appropriate tools, software, and hardware solutions.
- Implement, administer, and maintain endpoint management and MDM platforms, including Intune, JAMF, and SCCM, to support device security, compliance, and scalability.
- Develop and maintain technical documentation, including asset management procedures, data management plans, testing strategies, and security documentation.
- Install, configure, repair, and upgrade desktop and laptop hardware, operating systems, and enterprise software.
- Proactively plan and support scalability, performance, and lifecycle improvements across the end‑user computing environment.
- Administer Active Directory, including user account provisioning, access controls, and group policy support.
- Evaluate, select, and deploy new technologies and tools to improve efficiency, security, and user experience.
- Manage end‑to‑end user onboarding and offboarding, including account provisioning, access removal, and coordination of equipment delivery through vendors.
- Follow up with end users to ensure incidents are fully resolved and provide ongoing support as needed.
- Formerly Alert Logic
Senior Desktop Support Analyst
MidCoast Energy
Houston, TX
04.2019 - 08.2022
- Delivered Tier‑2 desktop support for 150+ onsite and remote users, ensuring timely resolution of hardware, software, and access issues.
- Managed and triaged support tickets, resolving assigned incidents and escalating complex issues to appropriate technical teams as needed.
- Administered local hardware inventory, including asset tracking, shipping and receiving, and desktop provisioning for corporate and field staff.
- Performed PC and laptop installation, repair, troubleshooting, and disk imaging in alignment with corporate standards.
- Validated and supported operating system upgrades, patches, and images to ensure compliance with enterprise configurations.
- Implemented software upgrades, driver updates, and system patches to maintain system security and performance.
- Partnered closely with end users to diagnose issues, provide clear resolutions, and improve overall service experience.
- Supported Active Directory administration, including group policy objects, user permissions, and account management.
- Assisted with data center operations and Smart Hands support, including equipment installations and troubleshooting activities.
- Contract – Addison Group
Desktop Support Analyst II
Chevron Phillips Chemical
Pasadena, TX
09.2014 - 04.2019
- Provided Tier‑2 desktop support for 500+ end users, troubleshooting and resolving hardware, software, and printer issues in a large enterprise environment.
- Played a key role in the enterprise migration from Windows XP to Windows 7, including user scheduling, PC and laptop imaging, and post‑migration support.
- Maintained system compliance by ensuring software, security patches, and computer policies remained current following operating system migrations.
- Configured and supported mobile devices to enable day‑to‑day user productivity and secure access.
- Managed and tracked computer equipment inventory, including asset assignments and lifecycle management.
- Performed daily desktop support operations, delivering consistent and reliable end‑user assistance.
- Executed device lifecycle activities, including refreshes, decommissioning, and replacement of end‑of‑life machines.
- Tested software and updates prior to enterprise deployment to ensure stability, compatibility, and minimal user disruption.
- Contract – Randstad Technologies
Timeline
IT Operations Engineer
Fortra
08.2022 - 05.2026
Senior Desktop Support Analyst
MidCoast Energy
04.2019 - 08.2022
Desktop Support Analyst II
Chevron Phillips Chemical
09.2014 - 04.2019