THOMAS IWANOW
Las Vegas
Summary
Dynamic, customer-focused operations and communications professional with a proven track record in fast-paced, time-sensitive environments. Expertise in effective phone communication, rapid information capture, and precise documentation, complemented by a calm demeanor under pressure. Highly adaptable and tech-savvy, with a strong aptitude for mastering CAD and dispatch systems. Actively pursuing dispatcher training and certifications to enhance skills and contribute to operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager
Bayview Electronics International LLC
Las Vegas, NV
01.2018 - 07.2024
- Coordinated multiple time-sensitive workstreams, maintaining accurate records and status updates.
- Monitored planning and key figures to support rapid decision-making and timely execution.
- Integrated approximately 1,000 customers in a short timeframe through organized workflows and clear communication.
- Supported planning with structured data entry, verification, and reporting.
Product Manager
Fenster Germany GmbH
Germany
10.2014 - 12.2017
- Coordinated complex priorities requiring careful documentation and stakeholder communication.
- Maintained professional communication and follow-up with high volumes of suppliers and partners.
- Conducted market/competitor investigations to support operational decisions and planning.
Product Manager
SAT ATTACK GmbH
Germany
05.2009 - 09.2014
- Compiled structured findings for leadership decision-making in a fast-moving market.
- Organized supplier meetings and maintained detailed notes, action items, and follow-up.
Education
MBA - Economics & Business
Dortmund University of Applied Sciences and Arts
04.2009
Vocational Qualification - Accounting, Business, English
Vocational College
Iserlohn06.2002
Diploma - Business Administration
Vocational College for Business Studies
Menden06.1999
Skills
- Controlled call handling: active listening, rapid triage, and clear questioning
- Multitasking across phone and computer while maintaining accuracy and professionalism
- Fast data entry and precise documentation (63 WPM typing; strong attention to detail)
- Customer service and de-escalation; professional telephone etiquette
- Prioritization and decision-making under pressure; time-critical coordination
- Microsoft Word, Excel, Outlook; quick learner of new systems and procedures
- Languages: English (excellent), Polish (native), German (fluent)
- Willing to relocate: Los Angeles, CA
- Open to rotating shifts including nights, weekends, and holidays
Certification
- POST Public Safety Dispatcher course (planned)
- Emergency Medical Dispatch (EMD) training (planned)
- CPR/First Aid certification (planned)
Languages
English
German
Polish
Timeline
Product Manager
Bayview Electronics International LLC
01.2018 - 07.2024
Product Manager
Fenster Germany GmbH
10.2014 - 12.2017
Product Manager
SAT ATTACK GmbH
05.2009 - 09.2014
Vocational Qualification - Accounting, Business, English
Vocational College
Diploma - Business Administration
Vocational College for Business Studies
MBA - Economics & Business
Dortmund University of Applied Sciences and Arts