Thomas Renaldo

I have a passion for sustainable energy and the ability to create exceptional client experiences on a daily basis.

• Assist Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting demo drives for individuals who exhibit purchase intent or potential.
• Train new staff in front-of-house procedures, customer relations and processing.
• Enhance customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome and comfortable.
• Perform all vehicle audits monthly as per company guidelines to ensure proper loaner vehicle utilization every quarter.
• Directly handle all insurance claims and company deposits for the center.
• Oversee implementation of all collision center proper procedure and tracking system.
• Organize ongoing loaner vehicle maintenance schedules to boost system performance.
• Maintain loaner fleet customer violations and collections.
• Determine customer needs by asking relevant questions and listening actively to responses.
• Educate customers about brand to incite excitement about company's mission and values.
• Demonstrate respect, friendliness and willingness to help wherever needed.
• Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Provide successful working within tight deadlines and fast-paced atmosphere.
• Answer service department phone and responded promptly to questions and messages.
• Verify warranty plans and coverage and uncovered hidden warranties.
• Provide customers with estimation of repair costs and reasonable timeline for completion of service.
• Assign jobs to technicians according to experience and knowledge of handling specific repairs.
• Perform additional responsibilities as assigned to meet business needs.
• Completed projects by effectively delegating tasks and overseeing employee performance.
• Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
• Documented equipment transfers and sales details for accurate record keeping.
• Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
• Created documents by reviewing data to recommended courses of action for senior decision-making processes.

• Maintained positive and satisfactory relationships with all customers.
• Created and fulfilled vehicle repair orders.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense(s).
• Tested vehicles, their components, and systems.
• Explained estimates and determine repair timelines to manage customer expectations.
• Managed day to day operations; including answering telephone calls, emails, and in-person requests for assistance, parts ordering, maintain all vehicle records bill payments /collections and opening and closing of the business.
• Supervised employees in the shop.
• Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.

• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
• Completed customer orders and warranty services according to manufacturer specifications
• Performed safety and emissions inspections
• Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction
• Maintained compliance with company standards to perform all maintenance activities