I have a passion for sustainable energy and the ability to create exceptional client experiences on a daily basis.
- Assist Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting demo drives for individuals who exhibit purchase intent or potential.
- Train new staff in front-of-house procedures, customer relations and processing.
- Enhance customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome and comfortable.
- Perform all vehicle audits monthly as per company guidelines to ensure proper loaner vehicle utilization every quarter.
- Directly handle all insurance claims and company deposits for the center.
- Oversee implementation of all collision center proper procedure and tracking system.
- Organize ongoing loaner vehicle maintenance schedules to boost system performance.
- Maintain loaner fleet customer violations and collections.
- Determine customer needs by asking relevant questions and listening actively to responses.
- Educate customers about brand to incite excitement about company's mission and values.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provide successful working within tight deadlines and fast-paced atmosphere.
- Answer service department phone and responded promptly to questions and messages.
- Verify warranty plans and coverage and uncovered hidden warranties.
- Provide customers with estimation of repair costs and reasonable timeline for completion of service.
- Assign jobs to technicians according to experience and knowledge of handling specific repairs.
- Perform additional responsibilities as assigned to meet business needs.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Documented equipment transfers and sales details for accurate record keeping.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Created documents by reviewing data to recommended courses of action for senior decision-making processes.