Summary
Overview
Work History
Education
Skills
Timeline
38
Thomas Renaldo

Thomas Renaldo

Glen Cove ,NY

Summary

Seasoned automotive professional with over 10 years of experience in the field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Experience in vehicle repair, customer service and vehicle sales.

Overview

16
16
years of professional experience

Work History

Front of House Team Leader - Fleet Supervisor

Tesla
07.2021 - Current

I have a passion for sustainable energy and the ability to create exceptional client experiences on a daily basis.

  • Assist Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting demo drives for individuals who exhibit purchase intent or potential.
  • Train new staff in front-of-house procedures, customer relations and processing.
  • Enhance customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome and comfortable.
  • Perform all vehicle audits monthly as per company guidelines to ensure proper loaner vehicle utilization every quarter.
  • Directly handle all insurance claims and company deposits for the center.
  • Oversee implementation of all collision center proper procedure and tracking system.
  • Organize ongoing loaner vehicle maintenance schedules to boost system performance.
  • Maintain loaner fleet customer violations and collections.
  • Determine customer needs by asking relevant questions and listening actively to responses.
  • Educate customers about brand to incite excitement about company's mission and values.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Provide successful working within tight deadlines and fast-paced atmosphere.
  • Answer service department phone and responded promptly to questions and messages.
  • Verify warranty plans and coverage and uncovered hidden warranties.
  • Provide customers with estimation of repair costs and reasonable timeline for completion of service.
  • Assign jobs to technicians according to experience and knowledge of handling specific repairs.
  • Perform additional responsibilities as assigned to meet business needs.
  • Completed projects by effectively delegating tasks and overseeing employee performance.
  • Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
  • Documented equipment transfers and sales details for accurate record keeping.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Created documents by reviewing data to recommended courses of action for senior decision-making processes.

Automotive Technician / Service Writer / Manager

Maximum Tuning
03.2011 - 07.2021
  • Maintained positive and satisfactory relationships with all customers.
  • Created and fulfilled vehicle repair orders.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense(s).
  • Tested vehicles, their components, and systems.
  • Explained estimates and determine repair timelines to manage customer expectations.
  • Managed day to day operations; including answering telephone calls, emails, and in-person requests for assistance, parts ordering, maintain all vehicle records bill payments /collections and opening and closing of the business.
  • Supervised employees in the shop.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.

Automotive Technician

Rallye Lexus
01.2008 - 02.2011
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
  • Completed customer orders and warranty services according to manufacturer specifications
  • Performed safety and emissions inspections
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction
  • Maintained compliance with company standards to perform all maintenance activities

Education

High School Diploma -

Glen Cove High School
Glen Cove, NY
2005

High School Diploma -

Nassau Boces ALP
Greenvale, NY
2005

Skills

  • Strong mechanical aptitude
  • Proficient in MS Office Suite
  • All data Ondemand5
  • Mitchell Customer RO system
  • Clear communication with team & customers
  • Strategic planning & effective time management
  • Able to diagnose & repair vehicles
  • Goal oriented team player
  • Supervisory experience
  • Able to maintain & organize material inventory
  • Electrical failure experience
  • Inspecting vehicles
  • Maintaining records
  • Troubleshooting skills

Timeline

Front of House Team Leader - Fleet Supervisor

Tesla
07.2021 - Current

Automotive Technician / Service Writer / Manager

Maximum Tuning
03.2011 - 07.2021

Automotive Technician

Rallye Lexus
01.2008 - 02.2011

High School Diploma -

Glen Cove High School

High School Diploma -

Nassau Boces ALP
Thomas Renaldo