Thomas Jacob

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.

- Partner in ownership group

- Built start up company to a $7 million in annual revenue

- Ran day to day operations

- Developed sales and estimate contracts

- Ran a small engine dealership

- Developed mulch blowing and Arbor service companies