Thomas Jauregui
Overview
9
9
years of professional experience
Work History
Specialist
Apple
Aventura, Florida
03.2020 - Current
- Retail-at-home experience, giving the customer the best experience under the constraints of a pandemic.
- Promoted to full-time specialist on January 12, 2022.
- Received certification of top AppleCare performer from Iliana Rodriguez on April 22, 2022.
- Working with Will J, the expert at the store, to increase overall service numbers for team members using unique appraches.
- Managed to help increase the overall service and AppleCare percentages of several FWE team members using an approach I came up with.
- Maintained AppleCare above benchmark for three quarters in a row, finishing last quarter (October-December) with 40% AppleCare on same-day domestic iPhone.
- Exceeded the benchmark for our new services metric, finishing the Oct-Dec quarter at 29%.
Sales Associate
BEST BUY
Aventura, Florida
10.2018 - 02.2020
- Sold premium products such as iPads, MacBooks, and Apple Watches in the computer department.
- Kept up and exceeded sales goal every month.
- Maintained current knowledge of new technological trends for the work area.
- Top in sales, ensuring customers leave with every need met.
- Partnered up with the Apple rep to learn all the information possible to give customers the best recommendation.
- Employee of the month at Best Buy for sales, and customer service.
Supervisor
GAMESTOP
Aventura, Florida
10.2016 - 10.2018
- Trained new employees, from sales associates to general managers, about GameStop's values.
- Top ten in the district for membership card sales, pre-owned game sales, and system sales.
- Contributed to the store being number one in the district for positive net promoter score surveys conducted.
- Trained and mentored multiple sales associates, who later became supervisors.
- Sent to different stores to help out and provide coverage when needed.
Skills
- Fluent in Spanish
- Fluent in English
- Communicating effectively
- Tech savviness
- Customer focus
- De-escalate situations
Timeline
Specialist
Apple
03.2020 - Current
Sales Associate
BEST BUY
10.2018 - 02.2020
Supervisor
GAMESTOP
10.2016 - 10.2018