Luis Cornejo
Kearny,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Attention to detail and able to establish strong work relations with staff to further improve customer experience.
Overview
10
10
years of professional experience
Work History
Specialist
Apple
08.2022 - Current
- Identified needs of customers promptly and efficiently.
- Assist customers with any technical difficulties they may have with their products
- Helped customers by answering questions and locating merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Ensured 100% customer satisfaction by offering other Apple services such as Today at Apple to fully understand what their product can do.
Infantryman
Army
09.2017 - Current
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Cleaned and maintained weaponry following official procedures for optimum reliability.
- Trained, coached and mentored new soldiers to improve readiness and training.
- Maintained secure communication systems to relay information to and from command teams.
Assistant Manager
Retro Fitness
10.2021 - 08.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Associate
Retro Fitness
10.2015 - 01.2018
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Increased patronage of facilities by restructuring social media efforts.
Sales Counselor
LA Fitness
01.2017 - 08.2017
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Kearny High School
Kearny, NJ06.2014
Exercise Science
Bergen Community College
Paramus, NJSkills
- Experience in Leadership
- Problem Resolution
- Customer Service
- Good Work Ethic
- Training & Development
- Fluent in Spanish
- People Skills
Languages
Spanish
Native/ Bilingual
English
Affiliations
- Recreational wrestling assistant coach
Education and Training
true,other,other
Timeline
Specialist
Apple
08.2022 - Current
Assistant Manager
Retro Fitness
10.2021 - 08.2022
Infantryman
Army
09.2017 - Current
Sales Counselor
LA Fitness
01.2017 - 08.2017
Sales Associate
Retro Fitness
10.2015 - 01.2018
Exercise Science
Bergen Community College
High School Diploma -
Kearny High School
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