Kristen Cyman
Royal Oak
Summary
Proactive professional with a strong aptitude for problem-solving and effective communication. Known for guiding teams to improve service quality and customer interactions, ready to leverage expertise for organizational growth and enhanced performance.
Overview
22
22
years of professional experience
Work History
Specialist
Sam's Club
Madison Heights
02.2025 - Current
- Provided technical support for customers in resolving complex issues.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Analyzed customer needs and recommended appropriate products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer feedback to enhance service quality and optimize store experience.
- Fostered positive relationships with staff and management to strengthen team collaboration.
- Guided colleagues to promote a collaborative work environment.
- Participated in ongoing training and compliance activities.
Assistant Manager
Office Depot Inc
Rochester Hills
01.2005 - 07.2024
- Supervised daily operations by scheduling shifts and assigning tasks to meet team goals.
- Supervised daily operations and ensured compliance with company policies.
- Coordinated inventory management and stock replenishment to maintain optimal stock levels.
- Trained and mentored team members on customer service best practices.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with cross-functional teams to optimize store layout and efficiency.
- Conducted performance reviews and delivered feedback to enhance staff development.
- Monitored employee attendance records, timekeeping, and payroll information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed essential tasks each day to support overall team objectives. accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
High School Diploma -
Kimball High School
Royal Oak 05-2001
Skills
- Sales strategies
- Sales forecasting
- Project planning
- Experience in leadership
- Team building
- Team collaboration
- Employee training
- Effective communication
- Time management
- Problem-solving aptitude
Timeline
Specialist
Sam's Club
02.2025 - Current
Assistant Manager
Office Depot Inc
01.2005 - 07.2024
High School Diploma -
Kimball High School