Yareli Crespo
Riverside,CA
Overview
6
6
years of professional experience
Work History
Specialist
Apple
08.2024 - Current
- Delivered exceptional customer experiences by actively listening, personalizing solutions, and educating customers on Apple products and services, fostering increased brand loyalty.
- Demonstrated adaptability in a fast-paced retail environment by efficiently multitasking and managing multiple customer interactions while maintaining high service standards.
- Showcased expertise in Apple’s ecosystem through proactive learning, mastering Product Zone sales processes, and ensuring customers made informed purchasing decisions.
- Exemplified Apple’s core values by responsibly handling sensitive customer information and building trust through confidentiality and professionalism.
- Maintained comprehensive knowledge of Apple’s product ecosystem, purchase options, and emerging technologies to provide tailored recommendations to customers.
- Collaborated with team members to foster an inclusive, supportive environment, ensuring seamless operations during peak periods.
- Adapted quickly to new processes and tools by embracing learning opportunities and applying knowledge to enhance customer interactions.
- Effectively managed ambiguity by staying calm and productive in uncertain situations, making decisions and taking action despite incomplete information, while maintaining a focus on customer needs and store goals.
- Promoted Apple’s culture of inclusion by respecting diverse perspectives and creating a welcoming environment for customers and peers alike.
- Proactively resolved customer issues with urgency and empathy, turning challenging situations into positive experiences and improving satisfaction rates.
- Enhanced customer satisfaction through efficient problem-solving, proactive complaint resolution, and developing effective improvement plans aligned with store goals.
Sales Associate
Cotton On Kids
10.2022 - 08.2024
- Always satisfied and provide customers with excellent service
- Communicate and entertain well with children
- Multitasking and providing a fast-working pace
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Bilingual communication with customers for questions or concerns
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Server
MI PROPIO TACO
06.2022 - 10.2022
- Organized and restocked utensils supplies
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
El Super Market
05.2021 - 07.2021
- Always satisfied and provide customers with excellent service
- Consistently kept a clean working environment
- Communicate with customers for a better shopping experience
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Gift Shop Volunteer
CALIFORNIA CITRUS HISTORIC PARK GIFT SHOP
02.2021 - 05.2021
- Provided customers with excellent service
- Maintained clean, neat, and operational facilities to serve program needs.
- Performed reformatting of computers
- Provide answers to customers of questions and concerns
- Always provided a clean and working environment
- Assisted customers in finding unique gifts and souvenirs, resulting in increased sales and repeat business.
- Provided creative ideas for a working environment
- Utilized strong interpersonal skills when interacting with diverse clientele from around the world visiting the gift shop daily.
- Completed 27 volunteer hours
Volunteer
HELPING HANDS DAYCARE CENTER
08.2018 - 02.2020
- Provide outstanding service to all ages
- May assist leadership when needed
- Influence children and assist with their academic achievements
- Communicate and entertain well with children
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Completed 90 volunteer hours
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA12.2026
High School Diploma -
Norte Vista High School
Riverside, CA05-2022
Skills
- Bilingual: English/Spanish
- Process Improvement
- Reliable Transportation
- Effective Communication
- Sales Experience
- Excellent Customer Service
- Cash Handling
- Multitasking Skills
- Time Management
- Sales Strategies
- Customer Relations
- Knowledge Sharing
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Specialist
Apple
08.2024 - Current
Sales Associate
Cotton On Kids
10.2022 - 08.2024
Server
MI PROPIO TACO
06.2022 - 10.2022
Cashier
El Super Market
05.2021 - 07.2021
Gift Shop Volunteer
CALIFORNIA CITRUS HISTORIC PARK GIFT SHOP
02.2021 - 05.2021
Volunteer
HELPING HANDS DAYCARE CENTER
08.2018 - 02.2020
Bachelor of Arts - Psychology
California State University, Fullerton
High School Diploma -
Norte Vista High School
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