Berenice Cogtla
Brooklyn
Summary
Dynamic professional with extensive experience in customer service, adept at problem-solving and active listening. Proven ability to enhance customer satisfaction through effective sales strategies and teamwork. Skilled in multitasking and ensuring seamless operations, consistently delivering exceptional service in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Specialist
Apple
Brooklyn
10.2025 - Current
- Being a specialist at Apple is understanding the products Apple gives the people to have a better understanding of our products. Which would give us a better knowledge of what products they will need in their daily lives.
- One of the major parts of working here was the iPhones, especially when you have to activate them. Most importantly, transferring information from one phone to the other is crucial because, nowadays, people are scared to lose that type of information.
Front End Cashier
Target
03.2023 - Current
- In Target I'm on the registers, customer service, order pickup and on the floor.
- I'm able to be on the floor and cover other sections since I'm fully trained on what to do in the other sections.
- One of the major skills I have Learned would be to be patient and understanding with customers.
Cash register, coffee barista, food preparing
Crawfords coffee
01.2020 - 12.2022
- In which we will make coffee, tea, shakes, croissants, cookies and even sandwiches.
- In the end of the day clean everything and make sure we have everything ready for the next day but more importantly, the best customer service we could give.
- A small coffee shop inside a private school
Office Assistant
NYC Summer Youth Employment Program
Brooklyn
03.2021 - 08.2021
- This job was In a school during Summer vacation for kids.
- I worked in the office which we had to fix papers, documents, or make calls.
- We also planned the fun trips for the kids or plan any activities that will make their summer fun.
Education
St.Francis College - criminal justice
St.Francis College
Brooklyn, NY12.2025
High School -
Fort Hamilton High School
Brooklyn, NY05.2018
Skills
- Customer service
- Problem-solving
- Active listening
- Teamwork and collaboration
- Multitasking Abilities
- Sales strategies
Timeline
Specialist
Apple
10.2025 - Current
Front End Cashier
Target
03.2023 - Current
Office Assistant
NYC Summer Youth Employment Program
03.2021 - 08.2021
Cash register, coffee barista, food preparing
Crawfords coffee
01.2020 - 12.2022
St.Francis College - criminal justice
St.Francis College
High School -
Fort Hamilton High School