Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Jeanette

Browns Mills,NJ

Summary

Experienced Security Officer adept at maintaining safety for campus grounds and facilities. Skilled in roving control and entrance control, ensuring a secure environment. Demonstrates exceptional composure in high-pressure situations and when dealing with challenging individuals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Security Officer

Cobra Security Solutions
Toms River, New Jersey
11.2022 - Current
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Responded to alarms and conducted investigations as required.
  • Assisted with crowd control during large events held at the facility.
  • Operated communication systems between officers stationed throughout the facility.
  • Guarded restricted areas to prevent unauthorized entry.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Patrolled crowds during events to preserve order and promote security.

Senior Communications Operator

Deborah Heart And Lung Center
Browns Mills, New Jersey
10.2003 - 06.2024
  • Answered incoming calls and routed to the appropriate personnel.
  • Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
  • Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
  • Recorded detailed information from callers into computer system.
  • Assisted with training new Communications Operators on equipment usage and procedures.
  • Coordinated communications between various public safety agencies during large scale incidents or disasters.
  • Utilized mapping programs to locate addresses for responders in the field.
  • Operated multi-line phone systems to route incoming calls accurately.
  • Performed administrative duties such as filing reports, data entry, updating databases.
  • Provided technical support for all telecommunications equipment including radios, computers and phones.
  • Reported any malfunctions or errors found in communications equipment immediately.
  • Ensured that all communications were handled in a timely manner according to established protocols.
  • Dispatched maintenance and safety teams to address alarm calls.
  • Attended training sessions on new technologies used by the communications center.
  • Participated in meetings with other public safety personnel to discuss strategies for improving response times or increasing efficiency within the department.
  • Operated intrusion detection, access control and CCTV feeds to track building activities.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Operated telephone switchboard and routed calls to correct destination.
  • Offered special assistance to persons unable to dial or in emergency situations.
  • Answered routine questions about telephone and voice mailbox operations.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Monitored fire, medical, and security alarms on campus.

Education

Some College (No Degree) - Medical

Mercer County Community College
Trenton, NJ

Skills

  • Stationary surveillance
  • Emergency Management
  • CCTV Monitoring
  • Access Control
  • Emergency Response
  • Electronic surveillance

Certification

  • I am a registered hand gun carrier
  • I am a Vietnam Veteran, I served two tours in Quang Tri Province

Timeline

Security Officer

Cobra Security Solutions
11.2022 - Current

Senior Communications Operator

Deborah Heart And Lung Center
10.2003 - 06.2024

Some College (No Degree) - Medical

Mercer County Community College

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Thomas Jeanette