Thomas John
Oklahoma City
Summary
Experienced with IT system analysis and optimization. Utilizes technical expertise to enhance system performance and support IT projects. Knowledge of problem-solving and technical troubleshooting to ensure seamless operations.
Overview
7
7
years of professional experience
Work History
IT Analyst
Tech Arm Softwares Inc
06.2023 - Current
- Collaborated with system architects, developers, and business users to analyze and understand user requirements.
- Conducted various types of testing, including system testing, integration testing, and regression testing, to ensure application stability.
- Executed and maintained automated test scripts using Selenium for efficient testing processes.
- Executed SQL queries for data validation and verification to ensure data integrity.
- Identified and documented bugs, working closely with QA leads and developers to resolve issues effectively.
- Actively participated in QA team meetings, sprint reviews, and weekly testing reviews as part of the Agile development process.
IT Support Engineer
Max Truckers
02.2022 - 05.2023
- Researched, diagnosed, and resolved system issues to ensure seamless operations.
- Installed Oracle Database (12c) in various Windows client and server environments.
- Troubleshot and resolved issues related to Oracle Databases and web services.
- Deployed and configured interfaces, ensuring proper functionality and addressing any technical issues.
- Performed schema refreshes using Data Pump utilities (expdp/impdp).
- Identified and resolved logic issues in reports generated with Crystal Reports.
- Addressed and resolved payment-related application software issues.
- Installed and managed SSL certificates on Windows web servers to maintain secure communication.
- Managed and prioritized multiple client incidents, problems, and tasks simultaneously.
- Provided technical support and troubleshooting via phone, email, and Zendesk.
IT Support Specialist
Bliss Aerospace Components Pvt Ltd
06.2018 - 01.2022
- Provided 24/7 IT support for Oracle databases (8i, 9i, 10g, 11g, and 12c), ensuring system availability and performance in mission-critical environments.
- Configured and managed RMAN backups and performed database restoration to safeguard essential data.
- Created and maintained database links to enable seamless communication across interconnected systems.
- Delivered end-user support via phone, email, and remote desktop connections, ensuring effective resolution of technical problems.
- Utilized Zendesk ticketing system to track, prioritize, and manage IT incidents and escalated unresolved issues to appropriate internal teams as needed.
- Authored and maintained clear technical documentation, user manuals, and troubleshooting guides for IT systems.
Education
Bachelor of Engineering - Aeronautical Engineering
Vishvesvaraya Technological University
Bengaluru08-2018
Skills
- Leadership Development, passion in creating New Designs and Models, Self-Driven, Team Player, Dedication, Flexible
- Teamwork, Ability to collaborate, proactive, productive, Passionate, Self-starter
- Proficient Troubleshooter
- Database Management
- Problem Solving Skills Exceptional
telephone etiquette - Risk Assessment & Mitigation
- Strategic Planning & Analysis
- Patient and diligent
- Software Development: - Python, Java,
HTML, PL/SQL, Net, JavaScript, Oracle
8i,9i,10g,11g and 12c Windows, Linux,
Visual Studio, VBA, and Web Application
Frameworks, MATLAB, OEM - Help desk software: -Zendesk, Workbench,
ICM, SGI, MAESTRO, SSRS - Client Relationship Management
Timeline
IT Analyst
Tech Arm Softwares Inc
06.2023 - Current
IT Support Engineer
Max Truckers
02.2022 - 05.2023
IT Support Specialist
Bliss Aerospace Components Pvt Ltd
06.2018 - 01.2022
Bachelor of Engineering - Aeronautical Engineering
Vishvesvaraya Technological University
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