Open To Work
Thomas Johnson
Rochester,NY
Summary
Dedicated call center customer service representative committed to delivering courteous, prompt, and precise support. Proven expertise in managing outbound and inbound calls while effectively addressing emergency issues with patience and tact. Recognized for exceptional problem-solving skills and maintaining composure in high-pressure situations, ensuring customer satisfaction at all times. Aiming to leverage extensive experience to contribute positively to team goals and enhance overall service quality.
Overview
12
12
years of professional experience
Work History
Security Ambassador
Memorial Art Gallery
Rochester, NY
04.2024 - Current
- Enforce rules: Ensure compliance with rules and regulations, such as smoking policies
- Respond to incidents: Respond to accidents, disturbances, and other incidents
- Provide assistance: Help guests and employees with room access, directions, and other needs
- Protect property: Protect people, property, and company assets
- Report incidents: Document incidents, accidents, and unsafe conditions in incident reports
- Provide safety education: Educate people about safety precautions and crime prevention resources
- Detain unruly people: Remove disruptive or unruly people from the property
- Escalate issues: Call for assistance when needed and notify the appropriate people
- Memorial Art Gallery | 500 University Ave. Rochester, NY 14607
Patient Registration / Diabetes Health Source
UR Medicine
Rochester, NY
06.2023 - 09.2023
- Welcome patients to the facility promptly and courteously.
- Complete all admissions paperwork and enter it digitally.
- Verify medical insurance coverage and benefits for each patient.
- Schedule appointments for consultations, tests, and procedures
- Directing visitors to appropriate areas or obtaining a wheelchair if needed.
- Answer phone and email inquiries.
- Address any patient complaints or concerns.
- Perform clerical work such as filing, copying and faxing.
- UR Medicine | 2400 S. Clinton Ave, Rochester, NY 14618
Call Center Customer Service Representative
Eltrex Industries
Rochester, NY
06.2014 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Eltrex Industries | 65 Sullivan St, Rochester NY 14605
Education
Business
Los Angeles City College
Skills
- Accurate call documentation
- Knowledge enhancement
- Order and Refund Processing
- Fast-paced environments
- Complaint management expertise
- Needs Assessment
Timeline
Security Ambassador
Memorial Art Gallery
04.2024 - Current
Patient Registration / Diabetes Health Source
UR Medicine
06.2023 - 09.2023
Call Center Customer Service Representative
Eltrex Industries
06.2014 - 12.2020
Business
Los Angeles City College