Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerriah Johnson

Hartsville,SC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Technical Support Representative II

ADT Security
11.2021 - 06.2025
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone by using call flows and salesforce.
  • Updated and maintained customer information, documents and records.

Appointment Scheduler

Whirlpool
02.2018 - 10.2021
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Generated departments orders and accompanying documentation.
  • Entered Builders data accurately into multiple systems for convenient and accurate appointments details with correct merchandise delivered.
  • Completed forms, reports, logs and records to quickly handle all documentation needed for drivers.
  • Prioritized urgent appointments, ensuring timely access to merchandise based on builders needs.

Education

CBCS Certification - Medical Billing And Coding

U.S Career Institute
09-2025

High School Diploma -

Spring Valley Highschool
06-2018

Skills

  • Accurate data entry
  • Accurate call documentation
  • Application support
  • Salesforce proficiency
  • Software diagnosis
  • Engaged listening
  • Issue resolution expertise
  • Appointment scheduling
  • Microsoft applications
  • Verbal and Written communication
  • Utilizing diverse systems
  • Customer service expert

Timeline

Technical Support Representative II

ADT Security
11.2021 - 06.2025

Appointment Scheduler

Whirlpool
02.2018 - 10.2021

High School Diploma -

Spring Valley Highschool

CBCS Certification - Medical Billing And Coding

U.S Career Institute

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