Kristal N. Wilson
Roslindale,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Patient Support Representative II
Dana Farber Cancer Institute
Brookline, USA
02.2018 - Current
- Supported operations across 16 disease centers.
- Collaborated effectively with medical oncologists and nurses.
- Performed accurate and efficient data entry tasks.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality of health information.
- Provided excellent customer service to patients and their families by answering questions related to medical care.
- Answered incoming calls promptly and directed them to the appropriate department or provider.
- Committed to delivering exceptional patient care.
Seasonal Election Inspector/Clerk
City of Boston
Boston, USA
02.2008 - Current
- Assisted in setting up the polling station prior to opening.
- Provided guidance to individuals on the voting process.
- Greeted voters and verified identification documents.
- Recorded voter turnout data throughout the day.
- Assisted disabled or elderly voters in casting their ballot.
- Provided customer service support to answer questions about voting procedures.
- Helped new voters complete registration paperwork and sign-in procedures.
- Counted votes upon closing of polls, ensuring accuracy of results.
- Submitted all relevant paperwork to appropriate election officials.
- Maintained order within the polling area during voting hours.
Customer Service Representative
Lo Jack Corporation
Canton, USA
04.2012 - 06.2017
- Resolved phone inquiries promptly to ensure exceptional customer service.
- Efficiently deliver first tier support and troubleshooting for Fleet and Commercial business products.
- Independently managed portfolio of Lo Jack clients, including Home Depot and Sunbelt.
- Ensured timely execution of installation plans.
- Handled product registrations in LCIMS and managed customer records in MS Dynamic and NetSuite.
- Coordinate inspection requests.
Security Officer
US Security Associates
Malden, USA
04.2011 - 04.2012
- Maintained excellent rapport with patrons while delivering top-notch customer support.
- Patrolled property to ensure safety of premises and personnel.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained accurate logs of all security related activities.
Education
Paralegal Studies -
Berkeley College
White Plains, NY12.2004
Skills
- Expert Negotiation Skills
- Administrative support
- Record Keeping
- Customer Service
- Independent Work
- Contributing Team Member
- Detail-Oriented
- Effective Time Management
- Prioritization Skills
- Accurate Data Entry
- Proficient in MS Office
- CRM Software Proficiency
- Proficient in EPIC Systems
- NetSuite Proficiency
Timeline
Patient Support Representative II
Dana Farber Cancer Institute
02.2018 - Current
Customer Service Representative
Lo Jack Corporation
04.2012 - 06.2017
Security Officer
US Security Associates
04.2011 - 04.2012
Seasonal Election Inspector/Clerk
City of Boston
02.2008 - Current
Paralegal Studies -
Berkeley College
Similar Profiles
Sameer Ahmad RajputSameer Ahmad Rajput
Bioinformatics Internship at Dana-Farber Cancer Institute, Harvard UniversityBioinformatics Internship at Dana-Farber Cancer Institute, Harvard University
Lorraine WallaceLorraine Wallace
Assoc Director, Center for Community Based Researc at Dana-Farber Cancer InstituteAssoc Director, Center for Community Based Researc at Dana-Farber Cancer Institute
Hannah GoldbergHannah Goldberg
Clinical Assistant at Dana-Farber Cancer InstituteClinical Assistant at Dana-Farber Cancer Institute