Thomas Joyner
Lake Villa,IL
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of internship, personal, and school/work related experience in technology.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales and Store Support
Jewel Osco
Antioch, IL
11.2023 - Current
- Assist customers with finding the right product for their needs.
- Provide product information and answer customer questions.
- Demonstrate knowledge of store products and services.
- Stock shelves with merchandise according to company standards.
- Organize displays to attract customers and promote sales.
- Track inventory levels throughout the day and restock items as needed.
- Maintain a clean work environment by sweeping and mopping floors.
- Offer suggestions for additional items that may be of interest to customers.
- Adhere to all safety regulations when handling hazardous materials or working with heavy equipment.
Customer Service Associate
Walgreens
Lindenhurst, IL
02.2022 - 02.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Education
Associate of Science - Computer Information Technology
College of Lake County
Grayslake, IL05-2025
High School Diploma -
Lakes Community High School
Lake Villa05-2021
Skills
- Hardware Configuration
- Remote Support
- Application Software Testing
- Customer Service
- Software Installation
- Attention to Detail
- Peripherals Installation
- Computer Configurations
- System Upgrades
- Preventive Maintenance
- Problem Replication
- Hardware Installation
- Adobe Premiere Pro
- Performance Analysis
- Troubleshooting and Maintenance
- Microsoft Office
Certification
- Microsoft Office Specialist
- Math Honors Society
Timeline
Retail Sales and Store Support
Jewel Osco
11.2023 - Current
Customer Service Associate
Walgreens
02.2022 - 02.2023
Associate of Science - Computer Information Technology
College of Lake County
High School Diploma -
Lakes Community High School
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