Thomas J. Puglisi
Hazlet,NJ
Summary
Results-driven Sales and Operations professional with over 25 years of experience in project leadership. Skilled in developing and executing comprehensive solutions that enhance sales and elevate customer experiences. Expert in collaborating with partners to deliver impactful results aligned with client business objectives.
Overview
24
24
years of professional experience
Work History
Associate Director/Senior Manager Sales Operations
Verizon Wireless
01.2015 - 01.2025
- Led operations specialists team of 4 - 10 managers and analysts managing operations for over 8K retail locations
- Developed strategy and led core teams for high-level front-line initiatives, including quarterly sales contests, compensation, and launches.
- Created strategies and led core teams for front-line communication tools and applications
Manager Strategic Alliances
Verizon Wireless
01.2011 - 01.2015
- Serve as the single point-of-contact and lead for major device launches and ongoing contract negotiations with Apple Inc.
- Led the Verizon Wireless agent channel launch of Apple products including Apple, Best Buy, Radio Shack, Wal-Mart, Sam's Club, and local agents.
- Managed budgets and developed partner programs with strategic partners including Apple, Microsoft, Amazon, Tranzact, Family Dollar, Dollar General, and Walgreen’s
Manager Retail Development
Verizon Wireless
01.2008 - 01.2011
- Designed experience stores through fixture development, contract negotiations, maintenance, and vendor management to enhance customer engagement
- Managed retail store operations including new program development, deployment, and improvements to existing programs and policies
- Coordinated roll-out of over 400 locations, overseeing redesign, fixture development, budget management, and deployment to ensure consistency and brand integrity
Consultant Sales Operations
Verizon Wireless
01.2005 - 01.2008
- Managed $25M+ year Co-op Advertising program for the agent channel
- Managed Verizon positioning at national retailer partner events, enhancing brand visibility with Best Buy, Wal-Mart, and Target
- Developed and maintained corporate identity standards, ensuring consistent branding for the agent channel
Supervisor Retail Operations
Verizon Wireless
01.2001 - 01.2006
- Conducted daily store visits in NY Metro region to assess operational compliance and enhance store performance
- Executed day-to-day operations across multiple Verizon retail locations, focusing on sales, merchandising, and inventory management
- Assigned monthly quotas to quota-bearing Verizon employees in NY Metro region to drive sales accountability
Education
Bachelor of Accounting - Minor in Information Systems
Ashford University
01-2018
Skills
- Operations management
- Project management
- People management
- Team management
- Strategic planning
- Strategies and goals
- Sales forecasting
- Team leadership
- Sales strategy
- Sales training
- Sales forecasting
- Relationship building
Timeline
Associate Director/Senior Manager Sales Operations
Verizon Wireless
01.2015 - 01.2025
Manager Strategic Alliances
Verizon Wireless
01.2011 - 01.2015
Manager Retail Development
Verizon Wireless
01.2008 - 01.2011
Consultant Sales Operations
Verizon Wireless
01.2005 - 01.2008
Supervisor Retail Operations
Verizon Wireless
01.2001 - 01.2006
Bachelor of Accounting - Minor in Information Systems
Ashford University