Thomas Kamalic
North Babylon,NY
Summary
Motivated and adaptable third-year college student with 4 years of customer service experience and proven leadership in both retail and esports coaching. Currently working part-time while pursuing academic studies, with a strong track record of balancing responsibilities and excelling in fast-paced environments. Skilled in cash handling, customer relations, team mentorship, and event coordination, with recognition for outstanding performance including Partner of the Quarter at Starbucks. Experienced in coaching and guiding students in competitive esports, fostering both individual growth and team success. Brings excellent communication, problem-solving, and time management skills, with the ability to thrive in collaborative or independent roles.
Overview
4
4
years of professional experience
Work History
College Esports Coach
Farmingdale State College
08.2023 - Current
- Coach and managed two esports teams, developed strategies, and incorporated a strong sense of teamwork and motivation.
- Organized multiple tournaments, working with planning, scheduling, and execution
- Provided mentorship for players, improving team performance and morale.
- Collaborated with school staff to align esports program goals with student development and school values.
Customer Service Representative
Starbucks
07.2021 - Current
- Handled cash, credit, and mobile transactions efficiently while maintaining accuracy in daily sales reconciliation.
- Took on leadership responsibilities, including opening and closing procedures, ensuring store readiness and compliance with safety, cleanliness, and operational guidelines.
- Provided mentorship and training support to new team members to uphold Starbucks’ standards of customer connection and beverage quality.
- Consistently delivered outstanding service, resulting in recognition as Partner of the Quarter.
- Built strong customer relationships, fostering a welcoming store environment and contributing to customer loyalty and satisfaction.
Education
Bachelor of Science - Business Management
SUNY, Farmingdale
Farmingdale, NY06-2027
Skills
- Customer Service & Relationship Building
- Cash Handling & POS Systems
- Time Management & Multitasking
- Training & Onboarding New Team Members
- Morale & Team Culture Building
Timeline
College Esports Coach
Farmingdale State College
08.2023 - Current
Customer Service Representative
Starbucks
07.2021 - Current
Bachelor of Science - Business Management
SUNY, Farmingdale
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