Thomas Katz
Adell,WI
Summary
Results-oriented manager with diverse background in automotive industry sales and management. Dedicated to providing excellent customer service and maximizing company profitability.
Overview
12
12
years of professional experience
Work History
Service Manager
Van Horn Kia of Sheboygan
Sheboygan, WI
12.2024 - Current
- Managed daily operations and staff scheduling for efficient service delivery.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Implemented process improvements to enhance service efficiency and quality.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
General Manager
Griffin Ford and Griffin's Hub CDJR Collision
Waukesha And Milwaukee, WI
08.2020 - 11.2024
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Increased gross revenue by 30 percent at both locations
Area Manager
Dent Wizard International Corporation
Memphis, TN
07.2018 - 04.2020
- Audited market sales performance and data trends to increase sales and profitability in underperforming service locations
- Trained and mentored new employees to maximize team performance and achieve daily and monthly performance objectives in a multi-million dollar yearly market
- Developed and administered budgets covering inventory, labor hours and overhead expenses
- Promoted positive customer service experiences by promptly resolving conflicts
General Manager
Service King Collision Repair
Collierville, TN
06.2016 - 07.2018
- Effectively manage a multi-million dollar collision repair facility
- Strengthen relationships with direct repair partners with the goal of increasing market share and customer satisfaction
- Manage payroll and overhead expenses in order to increase store profitability and location contribution
- Increase brand presence with local agents to drive higher volume into store
- Assist employees with any challenges they may face to enable them to perform at the highest level
- Increase employee retention
General Manager
Lawrence Stewart Carstar LLC
Memphis, Tennessee
05.2015 - 06.2016
- Effectively managed a high volume collision center
- Maximized both profits and customer satisfaction
- Generated new business based on word of mouth advertising and customer referrals
- Fostered relationships with outside vendors and accounts
- Established and managed a monthly materials budget
Customer Service Manager
Autonation GMC Mendenhall
Memphis, TN
01.2014 - 05.2015
- Analyzed customers' concerns upon arrival and immediately addressed their needs
- Developed, implemented and monitored programs to maximize customer satisfaction
- Addressed negative customer feedback immediately
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
Education
Marketing
University of Memphis
2011
Skills
- Recruiting and hiring
- Employee development
- Established track record of exceptional sales results
- Business analysis
- Natural leader
- Key account generation
- Strategies and goals
- Area management
- I-Car Gold and Ford Collision Center Network certified
Accomplishments
Oversaw a new dealership opening, increasing business 40% and net profits 30%
Successfully ran 2 OEM collision centers, increasing gross profits 50% and maintaining a 95% CSI rating
Increased profits 50% at Lawrence Stewart Carstar for FY 2015
Winner of the Firestone "Young Guns" award for the thirty store Memphis district in 2013
Successfully ran 2 OEM collision centers, increasing gross profits 50% and maintaining a 95% CSI rating
Increased profits 50% at Lawrence Stewart Carstar for FY 2015
Winner of the Firestone "Young Guns" award for the thirty store Memphis district in 2013
Timeline
Service Manager
Van Horn Kia of Sheboygan
12.2024 - Current
General Manager
Griffin Ford and Griffin's Hub CDJR Collision
08.2020 - 11.2024
Area Manager
Dent Wizard International Corporation
07.2018 - 04.2020
General Manager
Service King Collision Repair
06.2016 - 07.2018
General Manager
Lawrence Stewart Carstar LLC
05.2015 - 06.2016
Customer Service Manager
Autonation GMC Mendenhall
01.2014 - 05.2015
Marketing
University of Memphis