Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.
Overview
6
6
years of professional experience
Work History
Wildland Firefighter
Dustbustersfire
Eugene, OR
08.2023 - 10.2024
Responded quickly and effectively to emergency situations while adhering to safety protocols.
Communicated regularly with Incident Command System personnel via radio transmissions about progress made in containing a fire.
Performed backfire operations to contain advancing fires by burning fuel ahead of them.
Provided fire suppression and containment for wildland fires using hand tools, pumps, hoses and other equipment.
Network Security Analyst
ENPHASE Solar Energy Private
Boise, ID
11.2022 - 04.2024
Conducted vulnerability assessments using various tools such as Nessus, Nmap, Metasploit.
Provided training sessions on how employees can protect their accounts from external attacks.
Provided technical guidance on the implementation of new security measures.
Analyzed firewall configurations and recommended changes to improve performance and security.
Developed user access control policies according to organizational requirements.
Customer Service Technical Representative
Vivint Smart Home
Provo, UT
01.2020 - 10.2022
Exceeded goals on a consistent monthly basis
Followed-up with clients after installations to assess quality service and customer satisfaction
Monitored customer order process and resolved customer technical issues.
Provided technical support to customers via email, phone and remote access tools.
Sale Representative
Rise Pest Control
Provo, UT
12.2018 - 08.2019
Prepared and processed contracts and order forms for new and existing customers
Cold-called over 100 prospective customers daily with 12% success rate
Followed-up with clients after installations to assess quality service and customer satisfaction
Monitored customer order process and addressed customer issues
Improved overall customer purchasing experiences to promote steady revenue.
Wildland Firefighter (Senior Firefighter) at Minnesota Valley NWR-US Fish and Wildlife ServiceWildland Firefighter (Senior Firefighter) at Minnesota Valley NWR-US Fish and Wildlife Service