Thomas Kiefer
Orlando,United States
Summary
Veteran claims professional with two decades of experience in handling intricate claims for multiple insurance providers and IA firms. Exhibits strong organizational and communication abilities, along with a meticulous approach and expertise in Xactimate. Consistently achieves results by effectively navigating challenges through active listening and emotional intelligence. Authorized to work in the US for any employer.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Field Adjuster/Owner
333 Industries LLC
01.2016 - Current
- Meet with claimants, contractors, and PAs to assess residential and commercial losses.
- Determine the cause of loss and the scope of damage.
- Identify potential subrogation and salvage avenues to maximize recoveries.
- Prepared accurate estimates, reports, and invoices for timely submission and approval.
- Mentored junior adjusters on best practices for claim evaluations and customer interactions.
- Demonstrated strong negotiation skills in settling claims disputes, achieving mutually agreeable outcomes for both the company and policyholders.
Auto Broker/Car Dealership
VISION GROUP INTERNATIONAL LLC
04.2012 - 12.2017
- Licensed and Bonded Car Dealer, Specializing in auction services.
- Provide quality pre-owned Cars and Trucks and offer customers the opportunity to attend auctions to buy or sell their vehicles at wholesale prices.
- Implemented and grew the business from being a national to an international corporation, which included, but not limited to exporting motorcycles and boats to Europe and the Caribbean.
- Help mentor and direct new people into the car business and help get them started with their business license, obtain Auction Access, and trained on proper purchase and sales procedures as well how to accomplish tag and title work.
Field Adjuster
Syndicate Claim Services
06.2008 - 01.2013
- # Scope and process wind, hail, water, fire and daily property claims.
- # Traveled extensively throughout Midwest and Gulf states has lead adjuster and inspector for over 40 different carriers.
- # Excellent reputation in the industry.
- # Processed over 300 claims from hurricane Ike
- # Processed over 180 claims from hurricane Irene in CT.
Sales and Training Manager
VACATION STATION Multiple Markets
12.2001 - 05.2008
- Oversaw all projects pertaining to hiring, and training of sales and verification employees, ran a team for 45 sales people including scheduling, sales meetings to increase motivation and continuing education. I was a turn over manager on the floor to get the deal done. Closer!
- Save deals in and out of rescission.
Field Adjuster
National Catastrophe Adjusters
09.2005 - 11.2007
- Scoped and processed wind, hail, hurricane & tornado claims.
- Started my adjuster career with NCA in MN working for Farmers Insurance, I handled 132 hail claims in 29 days with 89% customer satisfaction rating, my first month.
- Requested by Farmers to be part of re-inspection adjusters for hurricane Rita and Katrina in TX, handed 120 plus re-inspections.
- Processed over 300 claims from hurricane Wilma.
Field Supervisor
AMERICAN BUILDING CONTRACTORS
10.2004 - 11.2005
- # Meet with homeowners and inspect property for damage.
- # Measure and price out replacement costs for all damages done to homes during hurricanes.
- # Served as facilitator in training new field supervisors in the Florida market.
- # Excellent reputation with Superiors.
Salesperson
EPIC RESORTS
03.1998 - 12.2002
- Timeshare sales and Marketing sales rep and customer service trainer. Perform tours demonstrate product information and capabilities of timeshare unit as well as the property and industry as a whole.
- Sales Rep promoted to a T.O.
Aviation Metalsmith
US NAVY
02.1992 - 02.1996
- # Metal Smith and hydraulic tech on C-130 cargo planes CA, New Zealand, South Pole
- # Fuel and direct aircraft – Perform pre-flight inspections.
Education
Real Estate (License) - undefined
BOB HOUGE SCHOOL OF REAL ESTATE
Brandon, FL01.2015
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CENTRAL INSURANCE SCHOOL
Orlando, FL01.2015
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Santa Fee Community College
Gainesville, FL01.1998
Skills
- Veteran of the United States Navy with time management skills
- Customer service excellence
- Extensive outside sales background
- Expertise in construction estimating
- Management of multi-carrier claims processes
- Proficient in Microsoft Office Suite
- Strong analytical and problem-solving abilities
- Inside sales experience and strategies
- Results-driven focus under pressure
- Empathy in listening and emotional intelligence application
- Advanced Microsoft Excel capabilities
- Comprehensive computer skills
- Organizational expertise for efficiency
- Sales proficiency and techniques
- Negotiation expertise for successful outcomes
- Detail-oriented with proactive communication style
- Mastery of analytical skills and Xactimate
- Sales
Certification
- Property & Casualty License FL 6-20 September 2006 to Present
- Driver's License
- Real Estate License July 1989 to Present
- 2-14 life insurance and annuities license November 2023 to November 2025
Additional Information
- 214 Florida Life and Anuties license
- 620 Florida All-Lines adjuster license
Timeline
Field Adjuster/Owner
333 Industries LLC
01.2016 - Current
Auto Broker/Car Dealership
VISION GROUP INTERNATIONAL LLC
04.2012 - 12.2017
Field Adjuster
Syndicate Claim Services
06.2008 - 01.2013
Field Adjuster
National Catastrophe Adjusters
09.2005 - 11.2007
Field Supervisor
AMERICAN BUILDING CONTRACTORS
10.2004 - 11.2005
Sales and Training Manager
VACATION STATION Multiple Markets
12.2001 - 05.2008
Salesperson
EPIC RESORTS
03.1998 - 12.2002
Aviation Metalsmith
US NAVY
02.1992 - 02.1996
Real Estate (License) - undefined
BOB HOUGE SCHOOL OF REAL ESTATE
undefined
CENTRAL INSURANCE SCHOOL
undefined
Santa Fee Community College