Thomas K Mathai
Chester,VA
Summary
Highly organized and dependable candidate with a strong ability to manage multiple priorities and maintain a positive attitude. Proven track record of taking on additional responsibilities to achieve team goals, while prioritizing team safety and ensuring customer satisfaction.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Technician
Metalsa
Roanoke, VA
10.2022 - 08.2024
- Maintained safe work environment through strict adherence to established safety protocols and guidelines.
- Implemented training programs to educate new team members on standard operating procedures, promoting uniformity within the workforce.
- Performed diagnostic assessments on malfunctioning equipment.
- Conducted tests on various components and systems to assess performance and detect issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained high safety standards by adhering to proper protocols for the handling of hazardous materials and utilizing necessary protective gear.
Security Supervisor
Fed Bank Financial Services LTD.
New Delhi, India
07.2021 - 01.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Assistant Manager
Muthoot Fincorp
New Delhi, India
11.2011 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Senior Executive
Emaar MGF Land
New Delhi, India
02.2011 - 10.2011
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
Office Assistant
Nalini Jewelers
New Delhi, India
06.2008 - 01.2011
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
Salesperson
Sound Of Love
Manama, Bahrain
02.1988 - 10.2007
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
Bachelor of Arts -
Mahatma Gandhi University
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Maintenance and repairs
- Equipment Maintenance
- Electrical repair
- Documentation And Reporting
Certification
Electrician Certification from India
Additional Information
I hold an electrician certification from India.
Timeline
Technician
Metalsa
10.2022 - 08.2024
Security Supervisor
Fed Bank Financial Services LTD.
07.2021 - 01.2022
Assistant Manager
Muthoot Fincorp
11.2011 - 09.2020
Senior Executive
Emaar MGF Land
02.2011 - 10.2011
Office Assistant
Nalini Jewelers
06.2008 - 01.2011
Salesperson
Sound Of Love
02.1988 - 10.2007
Bachelor of Arts -
Mahatma Gandhi University