Thomas K Mathai
Chester,VA
Summary
Highly organized and dependable candidate with a strong ability to manage multiple priorities and maintain a positive attitude. Proven track record of taking on additional responsibilities to achieve team goals, while prioritizing team safety and ensuring customer satisfaction.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Technician
Metalsa
10.2022 - 08.2024
- Maintained safe work environment through strict adherence to established safety protocols and guidelines.
- Implemented training programs to educate new team members on standard operating procedures, promoting uniformity within the workforce.
- Performed diagnostic assessments on malfunctioning equipment.
- Conducted tests on various components and systems to assess performance and detect issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained high safety standards by adhering to proper protocols for the handling of hazardous materials and utilizing necessary protective gear.
Security Supervisor
Fed Bank Financial Services LTD.
07.2021 - 01.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Assistant Manager
Muthoot Fincorp
11.2011 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Senior Executive
Emaar MGF Land
02.2011 - 10.2011
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
Office Assistant
Nalini Jewelers
06.2008 - 01.2011
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
Salesperson
Sound Of Love
02.1988 - 10.2007
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
Bachelor of Arts -
Mahatma Gandhi University
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Maintenance and repairs
- Equipment Maintenance
- Electrical repair
- Documentation And Reporting
Certification
Electrician Certification from India
Additional Information
I hold an electrician certification from India.
Timeline
Technician
Metalsa
10.2022 - 08.2024
Security Supervisor
Fed Bank Financial Services LTD.
07.2021 - 01.2022
Assistant Manager
Muthoot Fincorp
11.2011 - 09.2020
Senior Executive
Emaar MGF Land
02.2011 - 10.2011
Office Assistant
Nalini Jewelers
06.2008 - 01.2011
Salesperson
Sound Of Love
02.1988 - 10.2007
Bachelor of Arts -
Mahatma Gandhi University
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