Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Knudson

Thomas Knudson

North Las Vegas

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

16
16
years of professional experience

Work History

Simulator Specialist

Sim Coaches
12.2021 - Current
  • Company Overview: Manufacture racecar and flight simulators and components for commercial and personal use. Offer simulator rental for promotional events.
  • Collaborated to design effective sales protocols, and initiated a lead tracking protocol that improved follow-up efficiency.
  • Confronted logistical challenges in distributing simulator units across the United States; streamlined the assembly and delivery process.
  • Tackled gaps in customer understanding during simulator handover; delivered comprehensive training that increased user proficiency, enhancing overall satisfaction.
  • Headed remote customer assistance and troubleshooting to reduce customer downtime, and improving customer experience.
  • Dealt with coordination issues in facilitating simulator rentals for marketing events such as high-profile events like Amazon Thursday Night Football Superbowl Party.
  • Manufacture racecar and flight simulators and components for commercial and personal use. Offer simulator rental for promotional events.

Caretaker

Family Caregiver
10.2015 - 01.2022
  • Successfully managed and coordinated daily care for a family member with chronic health issues, ensuring all medical appointments, therapies, and medications were up to date and effectively administered.
  • Acted as a liaison between healthcare professionals and the family, facilitating effective communication and ensuring clarity of medical information and care instructions.
  • Conducted thorough research on available community resources, securing essential support services and financial assistance to enhance family care efforts.
  • Demonstrated exceptional problem-solving skills to overcome challenges in caregiving, resulting in a more stable and supportive environment for the care recipient.

Precision Farming Specialist

Border Plains Equipment
10.2013 - 10.2015
  • Company Overview: Dealer of Case IH and New Holland agriculture equipment. Providing equipment, parts, and services for all agricultural needs.
  • Managed sales, installation, and maintenance of GPS based farming tools and accessories.
  • Designed and executed training workshops for farm staff on precision agriculture tools, resulting in a 95% adoption rate and improved operational efficiency.
  • Implemented advanced GIS mapping techniques that increased crop yield by 20% through precise soil and climate assessments.
  • Developed customized reporting tools for real-time insights into crop performance, enhancing decision-making processes, and increasing profitability by 22%.
  • Dealer of Case IH and New Holland agriculture equipment. Providing equipment, parts, and services for all agricultural needs.

Cryptological Technician

United States Navy
05.2009 - 11.2012
  • Held TS/SCI security clearance.
  • Cryptological Technician Technical Petty Officer Second Class.
  • Successfully conducted signal intelligence analysis resulting in the identification and neutralization of multiple high-threat targets, enhancing national security efforts.
  • Conducted daily intelligence briefs for commanding and executive officers.
  • Maintained and operated shipboard electronic warfare equipment.
  • Created and implemented maintenance schedule for division.
  • Generated divisional training curriculum and schedule.
  • Military Honors and Awards
  • Surface Warfare Qualification Pin
  • National Service Medal
  • Sea Service Medal
  • Global War on Terror Medal
  • Global War on Terror Expeditionary Medal
  • Good Conduct Service Medal
  • Marksmanship Award Medal

Education

MBA - Concentration in Marketing

Southern New Hampshire University
Manchester, NH
06.2025

BS - Business Administration

University of Arkansas Grantham
Little Rock, AR
12.2017

Skills

  • Failure management

  • Business reporting

  • Maintenance and repair

  • Stakeholder engagement

  • Risk management

  • Customer relations

  • Technical troubleshooting

  • Proficient in Microsoft office

  • Team collaboration

  • Management collaboration

Timeline

Simulator Specialist

Sim Coaches
12.2021 - Current

Caretaker

Family Caregiver
10.2015 - 01.2022

Precision Farming Specialist

Border Plains Equipment
10.2013 - 10.2015

Cryptological Technician

United States Navy
05.2009 - 11.2012

BS - Business Administration

University of Arkansas Grantham

MBA - Concentration in Marketing

Southern New Hampshire University

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