Elizabeth Adams
651 Addison St
Summary
Dynamic Patient Admin Specialist with a proven track record at Summit Medical Group, enhancing operational efficiency and patient satisfaction. Expert in Epic and quality assurance, I excel in problem-solving and team collaboration, driving process improvements that significantly reduced patient wait times and elevated service delivery standards.
Overview
18
18
years of professional experience
Work History
Patient Admin Specialist / Intake / Social Worker
Summit Medical Group
Oakland, CA
07.2016 - 03.2026
- Assisted in patient scheduling and appointment management to enhance operational efficiency.
- Supported healthcare teams by preparing patient charts and documentation for seamless workflow.
- Coordinated communication between departments to streamline patient care processes.
- Maintained accurate electronic medical records, ensuring compliance with regulatory standards.
- Collaborated on quality improvement initiatives to enhance patient satisfaction and service delivery.
- Trained new staff on procedural protocols and system usage for improved team performance.
- Developed training materials to facilitate onboarding and ongoing education for clinical staff.
- Analyzed patient feedback data to identify areas for process improvement and service enhancement.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Designed employee recognition program that improved morale and reduced turnover.
- Developed training materials to enhance staff proficiency and productivity.
- Streamlined project delivery processes, reducing completion times significantly.
- Facilitated workshops for professional development of junior staff members.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Increased efficiency by automating routine tasks with software solutions.
- Implemented customer feedback system to inform product development.
Patient Admin Specialist
Kasier Permanente
San Francisco
03.2008 - 2016
- Engaged with diverse teams to improve operational efficiency and enhance patient care outcomes.
- Executed enhancements to streamline administrative operations and reduce patient wait times.
- Conducted analysis of patient feedback data to enhance overall service delivery.
- Created comprehensive training resources for new employees to promote adherence to compliance regulations and best practices.
Education
Bachelor of Science - Business Administration And Management
Sacramento State
Sacramento, CA06.2008
Skills
- Epic
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Technical communication
- Proficient in software
- Root-cause analysis
- Quality assessment
- Supply management
- Emergency response
- Resource allocation
- Expert in software
- Machinery maintenance
- System installations
- Manual dexterity
- Schematics interpretation
- HVAC systems
- Team collaboration
- Stakeholder engagement
- Coaching and mentoring
- Technical troubleshooting
- Troubleshooting techniques
- Continuous improvement
- Compliance monitoring
- Risk management
- Equipment calibration
- Vendor relations
- Knowledge sharing
- Workflow automation
- Process optimization
- Business reporting
- Failure management
- Team performance improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Relationship building
- Team building
- Data analysis
- Project planning
- Decision-making
- Active listening
- Process improvement
- Interpersonal communication
- Reliability
- Problem-solving aptitude
- Conflict resolution
- Idea development and brainstorming
- Process analysis
- Issue research
- Audit reporting
- Quantitative skills
- Program evaluation
- Disaster recovery planning
- Project restructuring
- Teamwork
- Team leadership
- Effective communication
- Operational efficiency
- Adaptability and flexibility
- Customer relationship management
- Goal setting
- Professionalism
- Strategic planning
- Time management abilities
- Inventory management
- Adaptability
- Project management
- Crisis management
- Workflow optimization
- Professional demeanor
- Performance management
- Market research
- Improvement plans
- Performance metrics
- Budget management
Timeline
Patient Admin Specialist / Intake / Social Worker
Summit Medical Group
07.2016 - 03.2026
Patient Admin Specialist
Kasier Permanente
03.2008 - 2016
Bachelor of Science - Business Administration And Management
Sacramento State