Roxana Hardy
Healthcare Professional
Apex,NC
Summary
Organized and dedicated Healthcare Representative in the field for over 20 years with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
ER Registrar - Patient Intake Specialist
UNC Rex Healthcare
Holly Springs , NC
11.2021 - Current
- Ensure timely and accurate verification of insurance benefits and pre-certification/authorization for all patients, using OneSource, EPIC, Blue, etc
- Verify patient identification and confirm accuracy of demographic information during the registration process to prevent errors and ensure proper billing and reimbursement
- Re-runs RTE (real-time eligibility) to ensure the coverage is active and the filing order is correct
- Train and supervise new ER Registrars to ensure they understand and follow all registration procedures accurately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Community Health Representative
NYU Grossman School of Medicine
New York, NY
05.2017 - 10.2021
- Develop and maintain relationships with key stakeholders in the community, including local community organizations, healthcare providers, and government agencies, to promote and facilitate COVID-19 testing and vaccination initiatives
- Collaborate with research team to analyze data collected from residents and identify trends and patterns related to COVID-19 testing and vaccination
- Conduct regular training sessions for community health representatives to enhance their knowledge and skills in promoting and facilitating COVID-19 testing and vaccination initiatives.
Surgical Associate, Administering Office
Mount Sinai Hospital
New York, Ny
01.2002 - 01.2009
- Implemented a system to streamline the process of collecting private room agreements and payments effectively, reducing administrative time and ensuring timely payment processing
- Provided administrative support to the surgical office by managing patient records, scheduling appointments, and coordinating with insurance companies for payment processing
- Authorized and implemented ICD-9 coding to process payments, reservations, and ensure accurate and timely reimbursement.
Education
Certification in Community Health -
Community Healthcare Network of New York
New York, NY09.2020
Nutrition & Health Workshop Series -
Cornell University Cooperative Extension
New York, NY05.2020
Extension Food Sense Certification -
Cornell University Cooperative Extension
New York, NY11.2017
Accreditation towards Business Administration Degree -
Katherine Gibbs School
New York, NY01.1996
Skills
- Certification in Community Health
- Nutrition & Health Workshop Series
- Extension Food Sense Certification
- Accreditation towards Business Administration Degree
- Cerner
- EPIC
- REDCap System
- Healthcare Professional Representative
- Excellent team-building skills
- Effectively serve as a part of a team
- Bilingual/Spanish Speaking
- Compassionate Care
- Rapid Decision Making
- Healthcare ethics
- Cultural Competency
- HIPAA Compliance
- Administrative Support
Languages
Spanish
Timeline
ER Registrar - Patient Intake Specialist
UNC Rex Healthcare
11.2021 - Current
Community Health Representative
NYU Grossman School of Medicine
05.2017 - 10.2021
Surgical Associate, Administering Office
Mount Sinai Hospital
01.2002 - 01.2009
Certification in Community Health -
Community Healthcare Network of New York
Nutrition & Health Workshop Series -
Cornell University Cooperative Extension
Extension Food Sense Certification -
Cornell University Cooperative Extension
Accreditation towards Business Administration Degree -
Katherine Gibbs School
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