ALLISON GORDON

• Collaborate with radiology technologists and clinical teams to streamline patient intake and minimize wait times.
• Ensure HIPAA compliance in all interactions and maintain meticulous records in EPIC and other EHR systems.
• Provide compassionate customer service, helping patients navigate pre-procedure requirements and billing questions.

UC Irvine, Adult Infusion Center

• Registered over 200 patients in a high-volume adult infusion center.
• Ensured accurate patient identification, insurance verification, and efficient intake processing under time-sensitive conditions.
• Ensured the accuracy of cancer staging and treatment information in patient records.

UC Alvarado Mental Health Hospital

• Facilitated patient registration and appointment scheduling using electronic health records.
• Conducted intake for over 70 walk-in and paramedic-transported patients during a high-demand strike contract.
• Collaborated with law enforcement, including sheriffs and U.S. Marshals, for secure prisoner intake and identity verification.
• Delivered compassionate, efficient service in a mental health emergency setting under high-stress conditions.

UC Alvarado Mental Health Hospital ER

• Managed intake and registration for over 70 patients, including walk-ins and paramedic transports, in a high-volume emergency mental health setting.
• Collaborated with law enforcement process and verify prisoner intakes.
• Ensured accurate patient identification and documentation while maintaining compliance with HIPAA and hospital protocols.
• Provided empathetic support and advocacy for patients experiencing mental health crises.

• Optimized insurance verification processes and authorization protocols, minimizing delays in patient care delivery, and reducing claim denials.
• Coordinated with interdepartmental teams to resolve complex admission cases, ensuring seamless patient transitions, and improved care coordination.

• Led front desk operations, handling 50+ daily patient interactions while maintaining a 10% improvement in satisfaction metrics through efficient scheduling.
• Implemented quality control measures for referral processing and payment documentation, ensuring compliance with healthcare regulations.
• Facilitated seamless communication between medical staff and patients, resolving scheduling conflicts, and addressing insurance inquiries.

• Processed medical records and claims data while maintaining HIPAA compliance, streamlined documentation workflows, and enhanced data accuracy standards.
• Managed complex health information systems, validated coding accuracy, and implemented quality control measures to reduce processing errors.

• Coordinated patient care services, ensuring timely staffing of home health aides, physical therapists, and registered nurses for recently discharged patients.
• Managed medical records and facilitated data exchange between healthcare organizations using Epic and other EMR systems, ensuring compliance with HIPAA and patient confidentiality guidelines.

• Streamlined medical documentation workflow by implementing a digital filing system, reducing record retrieval time, and maintaining a 98% accuracy rate.
• Coordinated with cross-functional healthcare teams to optimize patient record management and ensure seamless information exchange.
• Monitored records for completeness and corrected discrepancies as needed.

• Delivered exceptional service, improving the customer experience.
• Scheduled transport efficiently supports community needs, especially for clients with special needs and mobility challenges.
• Optimized multi-system transport coordination protocols, managing 150 daily calls, while maintaining high accuracy in NYC-wide operations.

• Resolve client issues, enhance satisfaction, and drive $500 to $1,000 daily sales transactions.
• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.

• Prepared and served a variety of cocktails and beverages to guests.
• Managed bar inventory and restocked supplies as needed.
• Maintained cleanliness and organization of the bar area consistently.

• Processed complex medical documentation while maintaining strict HIPAA compliance and data accuracy standards for healthcare providers.
• Collaborated with cross-functional teams to streamline medical records workflow and enhance provider support services.
• Audited medical records for completeness and compliance standards.

• Demonstrated problem-solving abilities and strong communication skills while assisting diverse clientele.
• Managed product displays to enhance visual appeal and customer engagement.
• Conducted market research to identify trends and adjust product offerings accordingly.
• Processed customer transactions using point-of-sale systems efficiently.

• Maintained cleanliness and organization of dining area throughout shifts.
• Assisted in training new servers on menu items and service standards.
• Handled cash and processed payments accurately at end of service.