Juanita Tuck
Skipwith,Virginia
Summary
Organized healthcare admin professional with a background in patient intake, front-desk support, and confidential documentation. Handles admissions, EPIC scanning, visitor coordination, and call routing while supporting clinicians, families, and security partners in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Patient Access Intake Specialist
UNCH Youth Behavioral Health
Butner, NC
12.2023 - Current
- Admitted patients, gathered and scanned insurance, photo ID, VOL or IVC paperwork in EPIC
- Managed work queue for surgical services to ensure timely processing
- Answering calls, questions, transferring calls to the appropriate units
- Welcomed visitors, collected required information per facility policy
- Letting visitors know what is and not allowed to take up to the units.
- Provided assistance with guest inquiries
- Works closely with HP Security/Police
- PRN
Administrative/IVC Specialist
UNCH Youth Behavioral Health
Butner
10.2023 - Current
- Documented meeting minutes to ensure accurate record-keeping and facilitate follow-up actions
- Maintained confidential records and protected patient privacy standards.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided administrative support to various departments within the company.
- Coordinated support to enhance office efficiency.
- Managed records, files, and routine documentation.
- Reviewed documents for accuracy prior to submission or publication.
- Assisted staff with forms, requests, and office procedures.
- Set up conference rooms prior to meetings or events taking place in them.
- Maintaining the Court Docket Q week
- Scheduling Webex meetings
- Coordinated events to support organizational goals and enhance community engagement
- Collaborated with law enforcement and legal professionals to streamline communication and ensure compliance with regulations
- Notarized legal documents in Virginia and North Carolina.
- Provided technical support for customers in resolving complex issues.
- Proficiency in Epic/Microsoft Windows, Excel, Word, and PowerPoint
- Advanced CPI
- BLS
- Duress badge, ordering, maintaining, configuring, assigning to employees, setting up testing stations and maintaining, changing the batteries, posting signage for duress badges
- Maintained positive working relationships with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Received and distributed mail, letters and packages.
Health Unit Coordinator, Psych ED
UNCH Healthcare
Chapel Hill, North Carolina
10.2020 - 10.2023
- Managed calls and messages for ED Psych-Physician Psych Medical Facility, scheduled appointments, and addressed patient inquiries.
- Supported patients and families through concierge assistance and coordinated access to essential resources.
- Entered physician orders accurately and notified nurses of new, single, and stat medication orders.
- Assisted with patient admissions, transfers, and discharges.
- Helped resolve equipment issues involving call systems, portable phones, WOIS, and other unit devices.
- Assembled and maintained patient medical records and related care documents.
- Entered maintenance and biomed work requests into a computer system, ensuring timely follow-up by appropriate departments.
- Placed supply orders, tracked inventory levels, and restocked clerical areas.
- Compiled and submitted monthly reports on crash cart inventory and status..
- Managed supply stock, order levels, and par levels.
- Escorted patients to the ED Psych for evaluation.
Health Unit Coordinator
UNC 5 Womens/Newborn Nursery
03.2007 - 10.2020
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated lab orders and medication administration to support patient care.
- Ensured accuracy and currency of patient medical records for seamless care delivery.
- Transcribed doctors' medication orders, lab test requests, and care plans on paper or electronically.
- Organized paperwork such as charts and reports for office and patient needs.
- Increased office productivity by managing high call volume efficiently.
- Supported office staff and operational requirements with administrative tasks.
- Multitasked to answer phone calls and take messages for patients-physicians.
CNA/Unit Secretary
Meadow Terrace Nursing Home, and Skilled Facility
Clarksville, VA
04.2007 - 09.2020
- Coordinated patient appointment scheduling and transportation arrangements to ensure timely access to care.
- Verified transportation arrangements before appointments.
- Utilized various nursing forms, including MAR, admissions, physician orders, and treatment sheets, in both paper and electronic formats in EPIC to maintain comprehensive patient records.
- Managed filing of medical documentation into patient charts for accurate and organized record-keeping.
- Answering the phone on the units, answering questions or transferring the calls to the appropriate units and/or person.
- Certified Nursing Assistant in VA
- Completed Basic Life Support training to ensure readiness for emergency situations.
- Achieved Advanced Crisis Prevention Intervention certification to effectively manage challenging behaviors.
Education
Certified Nursing Assistance -
Southside Community College
Alberta, VASkills
- Data entry and record keeping
- Appointment scheduling and front desk management
- Multitasking and collaboration
- Meeting minutes and documentation
- Proxy for reimbursement processing
- Notary services (NC/VA)
- Customer service and support
- Budget preparation and procurement
- Epic system proficiency
- Badge management (duress)
- Volunteer liaison coordination
- Supply ordering and inventory management
- Microsoft Office Suite expertise
- Work order management
- E-filing and serving documents
- Employee event planning and engagement committee participation
- WebEx facilitation skills
- ADL care knowledge
- BLS certification
- API integration skills
- A2K familiarity
- COPE methodology understanding
- Employee Event Planner
- Employee Engagement Committee
- Webex
- ADL Care
- BLS
- API
- Microsoft Office Suite
- A2k
- COPE
- EPIC
Personal Information
Title: Admin/IVC Specialist
Timeline
Patient Access Intake Specialist
UNCH Youth Behavioral Health
12.2023 - Current
Administrative/IVC Specialist
UNCH Youth Behavioral Health
10.2023 - Current
Health Unit Coordinator, Psych ED
UNCH Healthcare
10.2020 - 10.2023
CNA/Unit Secretary
Meadow Terrace Nursing Home, and Skilled Facility
04.2007 - 09.2020
Health Unit Coordinator
UNC 5 Womens/Newborn Nursery
03.2007 - 10.2020
Certified Nursing Assistance -
Southside Community College